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Industry Leader in customerexperience, Blake Morgan is a Keynote Speaker, Author of two books, a CustomerExperience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of CustomerExperience Performance Management at PT Smartfren Telecom. LinkedIn : [link].
Okay, it''s fair to say that the business value of CX is more obvious for industries that advertise in magazines with slick, glossy paper. But the reality is that focusing on CX can also do a lot for less sexy industries. to speak at Forrester''s Forum for CustomerExperienceProfessionals EMEA in London on November 17 and 18, 2014.
The CXPA Board of Directors member has expertise in ’embedding customerexperience DNA in company culture’ – she has successfully led company-wide customerexperience at Applied Materials. Its original version was the cornerstone of the 2012 book “Outside In: The Power of Putting Customers at the Center of Your Business.”
Fortunately, the profession that customerexperience has become is steadily building a burgeoning number of just such people. They would regularly be experiencing what the customerexperiences to enable them to understand what works and what doesn’t work.
These authors, speakers, thought-leaders and dedicated customerexperienceprofessionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. She’s also a contributor to Forbes , the Harvard Business Review and Hemispheres Magazine. Why we love Augie: He’s the Sr.
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Annette Franz. Jeff Toister.
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Annette Franz. Jeff Toister.
Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customerexperience needs. Jeff is truly obsessed with customer service. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. Magazine, Forbes, U.S.
To gain some insight into the key lessons emerging from 2016 and what’s ahead for 2017, we asked a panel of 31 customer-focused marketers and CX pros to answer this question: “When it comes to customerexperience: now that we’re nearing the end of 2016, what have you learned and what will you do differently in preparing for 2017?”
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