ChurnZero

MARCH 22, 2019

We also had You Mon Tsang, CEO and Founder of ChurnZero share tried and true ways to improve customer retention. Emphasizing CX within the B2B context and the role of Customer Success teams in driving change, this webinar will: . Teach you about the key aspects of customer-centric business practices (e.g.

Customer Retention 61

Customer Retention Customer Centricity Customer Success Sales 61

Lumoa

JANUARY 19, 2023

Customer Experience Manager / Director This leadership role is responsible for overseeing the CX team, setting up the key processes and goals, establishing relationships with the rest of the organization, reporting to executives and board. They have responsibilities of both people management and project management.

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

Wootric CX Blog

DECEMBER 8, 2019

At a time when customer retention is the name of the game, Customer Effort Score has gained ground as a CX metric for good reason. Research indicates that when evaluating customer interactions with a product or service, Customer Effort Score, more than CSAT, or even NPS, is the strongest predictor of customer loyalty.

Effort Score 59

Effort Score Examples Self Service Net Promoter Score 59

ChurnZero

MARCH 29, 2019

Checking in on customer service objectives? Focusing on customer retention? Emphasizing CX within the B2B context and the role of Customer Success teams in driving change, this webinar will: Teach you about the key aspects of customer-centric business practices (e.g. Customer Success Around the Web.

B2B 73

B2B Survey Net Promoter Score Effort Score 73

Wootric CX Blog

FEBRUARY 14, 2019

These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. They make our lives better, share their expertise, uplift our spirits, and show profound generosity. Why we love Augie: He’s the Sr.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

ChurnZero

APRIL 5, 2019

Emphasizing CX within the B2B context and the role of Customer Success teams in driving change, this webinar will: Teach you about the key aspects of customer-centric business practices (e.g. organizational accountability for customer experience, Voice of Customer feedback loops), with examples of best practices.

Tips 40

Tips Customer Success Customer Centricity Leadership 40

SurveySensum

JULY 14, 2020

XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132