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CustomerExperienceprofessionals rely on customer feedback management (CFM) platforms to support their need to capture, analyze, share and take action on insights identified through customer feedback. ” Voice of the CustomerVoice of the Employee Market Research Featured Analyst Insight.
CustomerExperienceprofessionals rely on customer feedback management (CFM) platforms to support their need to capture, analyze, share and take action on insights identified through customer feedback. ” Voice of the CustomerVoice of the Employee Market Research Analyst Insight.
This will push more aggressive change driven by CustomerExperienceprofessionals. Organizational alignment will be most critical – both internally and to the market and customer expectations. The focus on acquisition, scores and fixing issues has been replaced with outside disruption, market ecosystem expectations (i.e.
I recently sat down with three luminaries in the field of customerexperience to discuss the highlights of Pointillist’s third annual report on the State of Customer Journey Management and CX Measurement. But it’s the addition of the fourth voice that is the final point I’ll make.
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