ShepHyken

JULY 15, 2016

Anyway, with just a week to go before the big event and growing restless, Caroline, who tends to be a bit shy, decided to break out of her own comfort zone and ask the boy to the dance using a creative poster board she planned to present to him on the school bus. You know how these types of things can play out in Middle School.

Customer Journeys 48

Customer Journeys Customer Experience e-support Case Study 48

Kustomer

SEPTEMBER 6, 2018

He’s also the President of the Northeast Contact Center Forum , which puts on quarterly events for contact center and customer experience professionals. R-E-S-P-E-C-T: Have the respect for your associates to treat them like adults. Sounds a lot like empowerment, but with some real power. How do you do it?

Exercises 43

Exercises Handbook e-support Contact Center 43

CSM Magazine

MAY 19, 2023

They use data gathered from customer interactions to pinpoint areas for optimization, making data-driven decisions that improve various aspects of a customer’s journey – from initial discovery, through purchasing and support, to long-term loyalty and brand advocacy.

Customer Journeys 52

Customer Journeys Customer Experience Net Promoter Score Effort Score 52

DCX

AUGUST 11, 2024

The "30 Days to Greater Influence" e-course isn't for everyone. Ethical considerations: There's strong support for companies investing in understanding AI ethics and risks. Awareness gap: AI-aware consumers tend to be more skeptical about AI in customer service compared to those less familiar with the technology.

Advertising 52

Advertising Net Promoter Score Retail Healthcare 52

Alida

SEPTEMBER 22, 2016

Customers, especially Millennials , expect transparency and honesty—and they support companies they perceive to be truthful and real. Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers.

Innovation 100

Innovation Marketing Social Media Healthcare 100

DCX

SEPTEMBER 10, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. The DCX Newsletter is a reader-supported publication. Join the DCX community as a Premium subscriber to support the continued creation of posts like this. Get 75% off forever Are you looking to get in front of 1K+ Customer-obsessed Leaders?

Net Promoter Score 52

Net Promoter Score Social Media Effort Score Analysis 52

DCX

SEPTEMBER 10, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. The DCX Newsletter is a reader-supported publication. Join the DCX community as a Premium subscriber to support the continued creation of posts like this. Get 75% off forever Are you looking to get in front of 1K+ Customer-obsessed Leaders?

Net Promoter Score 52

Net Promoter Score Social Media Effort Score Analysis 52

Michel Falcon Experience

FEBRUARY 19, 2016

If you’re reading this, you most likely have a career in customer experience. Or perhaps the headline caught your eye because you manage a customer experience or customer support department and want to elevate your team. If this strategy worked for me, surely it will work for you too!

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60

Pointillist

AUGUST 18, 2021

I recently sat down with three luminaries in the field of customer experience to discuss the highlights of Pointillist’s third annual report on the State of Customer Journey Management and CX Measurement. You’re going to reduce the time and effort for the customer. “I Steve Offsey: Yeah, absolutely.

Customer Journeys 40

Customer Journeys Self Service Omni-Channel Measurement 40