Tricia Morris

MARCH 14, 2016

Want to Learn More About Customer Service & Retention? Read 10 Customer Service Trends to Watch in 2016. We’ve also asked what organizations can do immediately to improve customer service. What were their answers?

Chief Customer Officer 40

Chief Customer Officer eBook Poor Customer Service Report 40

PeopleMetrics

MAY 7, 2015

And they're exclusive findings we didn’t include in our final ebook— which you can find here , should you be interested in similar insights into the prospect experience.). In the study, we asked B2B telecommunications buyers to consider how their eventual providers delivered value in the prospect experience. Thanks for reading!

Customer Experience 48

Customer Experience Net Promoter Score How To B2B 48

Tricia Morris

DECEMBER 18, 2015

Jeanne Bliss: Chief Customer Officer Author and CXPA Co-founder. Sumair Dutta: The Service Council Chief Customer Officer and Former Aberdeen Customer Experience Analyst. Annette Franz: Certified Customer Experience Professional, CX Journey Author and CXPA Board Member.

Trends 40

Trends Chief Customer Officer Customer Service eBook 40

Dapresy

FEBRUARY 2, 2018

Making an impact, being an influencer and achieving a solid ROI are goals market research and customer experience professionals strive for. Having the right processes in place and using the best tools is critical to successful dissemination.”.

Handbook 40

Handbook ROI Competitive Advantage eBook 40

Tricia Morris

JANUARY 25, 2016

——————– Download the eBook: 10 Customer Service. We’ve also asked what organizations can do immediately to improve customer service. Here’s to excellence in service, fellow humans. Trends to Watch in 2016. What were their answers?

Self Service 40

Self Service Trends Customer Service Chief Customer Officer 40

PeopleMetrics

MAY 30, 2015

We’re trying to help our customers. Customers are people, with needs to satisfy and problems to solve. As customer experience professionals , our job is to help them, so they’ll come back again. So, let’s take a few minutes to remember why that work matters.

Customer Experience 48

Customer Experience Customer Journeys Net Promoter Score Effort Score 48

Michel Falcon Experience

SEPTEMBER 24, 2015

Learn 28 strategies for improving your company’s customer experience today by reading my free ebook. I believe we would rather invest in traditional marketing before we invest in improving our customer experience for two key reasons. . Want to become a customer experience pro? Is there a better way?

Customer Experience 60

Customer Experience eBook Social Media Training 60

Tricia Morris

JANUARY 11, 2016

.” ————————— Read 10 Customer Service Trends to Watch in 2016. We’ve also asked what organizations can do immediately to improve customer service. What were their answers?

Trends 40

Trends Customer Service Chief Customer Officer CRM 40

ClientSuccess

AUGUST 27, 2019

Thought-leaders : Bruce Temkin , Experience Management (#XM) Visionary, Keynote Speaker, Co-Founder of CXPA.org, and Head of Qualtrics XM Institute – customer experience thought-leader who helps large organizations improve business results by changing how they deal with customers. Question 7. Let’s connect !

Software 40

Software Customer Success Culture eBook 40

SmartKarrot

DECEMBER 2, 2020

Being a thought leader in the space, her exceptional content is mostly fueled by real-life experiences. She has proven her spectacular works in content with an eclectic range covering blogs, eBooks, and white papers as well. Sue Nabeth Moore, Customer Success Leader.

Customer Success 17

Customer Success Customer Journeys Contact Center Leadership 17