eglobalis

OCTOBER 14, 2024

Introduction: The Changing Landscape of CX Education Customer experience (CX) education has long relied on a model built around a set of 5-6 pillars. Instead of following a standard curriculum, AI can tailor content and exercises to fit the learner’s needs, allowing for more effective and personalized education.

Customer Experience 454

Customer Experience Customer Journeys Case Study Innovation 454

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. Customer Journey Mapping. Employee Experience. Resource: 6 Sources of Customer Understanding by CXpert. CUSTOMER JOURNEY MAPPING Being able to map customer journeys with your organization is a skillset unto itself. Project/Program Management. Change Management.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

CX Journey

MARCH 21, 2018

Image courtesy of Pixabay What's in your customer experience strategy budget? Traditionally, customer experience professionals have no budget. Despite that, customer experience professionals still need to develop a budget for the work that they do and for the resources they need for that work.

Customer Journeys 272

Customer Journeys Travel Consulting Customer Experience Professionals 272

CX Journey

JUNE 27, 2018

I'm positive the Platinum Rule was created by a customer experience professional! The Platinum Rule speaks to customer experience professionals. so that they can design the products and the experiences that customers want. Research your customers. It's much more empathetic. Characterize.

Exercises 126

Exercises Customer Experience Professionals Customer Experience Company 126

CX Journey

MARCH 16, 2017

As a follow-on to my post earlier this week about companies having no budget for customer experience improvements, I thought I'd compile a few ideas on how to move beyond the "no budget" excuse and make improvements that cost little to nothing. Not a good feeling when you're a customer experience professional.

Exercises 112

Exercises Culture Employee Experience Customer Experience Professionals 112

ijgolding

APRIL 27, 2016

Helping to develop a ‘North Star’ is a vital skill for any Customer Experience Professional – ultimately, the greater the clarity of purpose, the easier it will then be to determine how capable the customer journey is of bringing the purpose to life (or not, as the case may be!).

Travel 120

Travel Customer Centricity Exercises Financial 120

Lumoa

APRIL 24, 2018

The maturity of the organizations ability to use this rich information and leadership greatly determine the outcome of this or any listening system truly driving culture change that leads to improved customer and employee experiences." Blake Morgan Customer Experience Futurist, Speaker and Author.

System 317

System Effort Score NPS Net Promoter Score 317