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Tabitha Dunn guest speaker for ECXO announced

ECXO

Taking Your CX Programme to the next level of Maturity Register in advance for this webinar. Tabitha Dunn currently serves as chief customer officer, head of Customer Experience and Global Sales Excellence at Ericsson. You are invited to a Zoom webinar. Click here to register for this webinar.

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From CX to Distinctive Experiences with Joe Pine

ECXO

We have available 200 digital sets – Subscribe in our CX community [link] or in our ZOOM Link: Register in advance for this webinar: [link] After registering, you will receive a confirmation email containing information about joining the webinar. He is co-founder of Strategic Horizons LLP and the Author of the Experience Economy.

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Trust: The New CX Battleground

Confirmit

Webinar Details. You need to respond to customers’ issues to give confidence that you will do the right thing by them. With the right level of trust you can motivate, empower and encourage everyone in the organization to do the right thing for your customers and deliver real business value. Watch webinar.

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Is the Customer Experience Really Everyone's Job?

CX Journey

Pundits and experts alike say that customer experience is everyone's job. If you google "customer experience is everyone's job" and "customer service is everyone's job," you'll find endless articles, blogs, and webinars with that very title. Every employee matters; every employee contributes.

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What's in a Name?

Innovative CX

As we know all functions have some role in the end-to-end customer experience. There is one function that plays an important role in managing the customer’s journey in organizations, that of the customer experience professional. What’s in a Name? What’s in a name? What’s in a name? One final thought.

CEM 40
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Trust: The New CX Battleground

Confirmit

Watch webinar. You need to respond to customers’ issues to give confidence that you will do the right thing by them. With the right level of trust you can motivate, empower and encourage everyone in the organization to do the right thing for your customers and deliver real business value. Voice of the Customer Webinars.

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Trust: The New CX Battleground

Confirmit

Webinar Details. With the right level of trust you can motivate, empower and encourage everyone in the organization to do the right thing for your customers and deliver real business value. Faith Adams is an analyst at Forrester Research, serving Customer Experience Professionals. Voice of the Customer Webinars.