Experience Matters

DECEMBER 18, 2014

I wrote this POST for the Customer Experience Professionals Association (CXPA) blog , but decided to also post it here because it’s an important message for all CX Professionals… As 2014 comes to an end, it’s a great time to reflect on where the CXPA is at in its evolution.

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Customer Experience Professionals Tools Groups Customer Experience 265

Kerry Bodine

JANUARY 13, 2016

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Am I missing an upcoming event? Professional Associations.

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CEM Conference Customer Experience Professionals Contact Center 120

Experience Investigators by 360Connext

OCTOBER 9, 2014

For the second year in a row, customer experience professionals around the globe celebrated Customer Experience Day , affectionately known as CX Day. Customer experience as an industry is still in its infancy. In fact, the Chicago CX Day event was hosted by KSM media.

Social Media 279

Social Media Customer Experience Professionals Consulting Employee Engagement 279

Kerry Bodine

JUNE 20, 2015

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Am I missing an upcoming event? Professional Associations.

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Conference CEM Customer Experience Professionals Contact Center 120

Kerry Bodine

JANUARY 4, 2017

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Am I missing an upcoming event? Professional Associations.

CEM 120

CEM Conference Chief Customer Officer Customer Experience Professionals 120

Experience Matters

MAY 10, 2018

This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals!

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Customer Experience Professionals Groups Customer Experience Customers 244

ECXO

APRIL 28, 2021

You are invited to our second event with the fantastic Tabitha Dunn , the Chief Customer Officer, Head of Customer Experience and Global Sales Excellence at Ericsson. SHARE ARTICLE. Share on facebook. Share on twitter. Share on linkedin. Share on email. Share on whatsapp. Tabitha Dunn guest speaker for ECXO announced.

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Chief Customer Officer Roadmap Healthcare Customer Experience Professionals 296

ClearAction

OCTOBER 2, 2017

Customer Experience Professionals’ Essential Toolkit optimizecx. Customer experience tools are just as important to success as a carpenter’s tools are. Likewise, customer experience professionals need to master basic customer experience tools to get the job done.

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Customer Experience Professionals Customer Experience Customer Journeys Analysis 78

Customer Bliss

OCTOBER 7, 2014

Today is a great day for customer experience professionals around the world, as we celebrate and support the work of driving customer driven growth. Please go to CX DAY for a complete calendar of events. Take advantage of a host of offerings: Online events. Local networking events around the world.

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Customer Experience Customer Experience Professionals Customers Connections 149

CX Journey

SEPTEMBER 26, 2014

As a member of CXPA (Customer Experience Professionals Association) and a team member of the CXPA SoCal Local Networking Events committee, I am actively involved in the organization and all it has to offer. If you''re a customer experience professional and not yet a member, you should check it out.

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Customer Experience Professionals Customer Experience Company How To 160

Experience Matters

SEPTEMBER 24, 2018

.” As a part of our commitment to this critical theme, we developed a highly interactive workshop “Humanizing CX,” which I’ve led for 10 Customer Experience Professionals Association local networking events in cities across the U.S. and Canada.

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Customer Experience Professionals Groups Interaction Customer Experience 237

InMoment XI

OCTOBER 3, 2012

I recently spent an evening with a group of industry vets at a Customer Experience Professionals Association (CXPA) local networking event in Boston. Several of them described a new major challenge: stakeholders coming out of the woodwork to disrupt programs midstream with uninformed and unhelpful ideas.

Customer Experience Professionals 150

Customer Experience Professionals Groups Industry Customer Experience 150

InMoment XI

OCTOBER 3, 2012

I recently spent an evening with a group of industry vets at a Customer Experience Professionals Association (CXPA) local networking event in Boston. Several of them described a new major challenge: stakeholders coming out of the woodwork to disrupt programs midstream with uninformed and unhelpful ideas.

Customer Experience Professionals 150

Customer Experience Professionals Groups Industry Customer Experience 150

InMoment XI

OCTOBER 3, 2012

I recently spent an evening with a group of industry vets at a Customer Experience Professionals Association (CXPA) local networking event in Boston. Several of them described a new major challenge: stakeholders coming out of the woodwork to disrupt programs midstream with uninformed and unhelpful ideas.

Customer Experience Professionals 150

Customer Experience Professionals Groups Industry Customer Experience 150

CX Accelerator

DECEMBER 22, 2022

To equip, encourage, and connect Customer Experience professionals at every stage in their journey. This includes mentorship, equipping events, cohorts, on-demand learning paths and much more. The Chief Experience Amplifier is focused amplifying our mission to the right audiences. And the exciting part?

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Brands Leadership Customer Experience Professionals Course 36

ijgolding

OCTOBER 2, 2017

This post is part of the Customer Experience Professionals Association’s Blog Carnival celebrating customer experience. It’s part of a broader celebration of Customer Experience Day 2017. Check out posts from other bloggers at the blog carnival. And learn more about CX Day at: [link].

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Customer Experience Customer Experience Professionals Customers Customer Centricity 158

CX Journey

MAY 4, 2017

And event organizers. And lots of amazing customer experience professionals. (I I could only dream of what happened, though! People read what I wrote. And they actually liked it! I started getting accolades and recognition. And I met new people. And clients. I look forward to meeting and working with many more!)

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Customer Journeys Travel Customer Experience Professionals Strategy 171

Experience Matters

APRIL 19, 2016

In a recent Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I spoke about the importance of focusing on emotion. Here’s a short snippet from my speech (one of several quick take videos from the event), which focuses on The […].

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Video Customer Journeys Customer Experience Professionals Groups 120

Customers That Stick

OCTOBER 6, 2014

CX Day is created by the Customer Experience Professional’s Association (CXPA), to which I belong. In this second year of the event, the CXPA has taken it to a new level with a variety of activities that provide ways for almost anyone to participate. Some of the highlights are as follows: 26 Local Networking Events.

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Customer Experience Professionals Brand Values Strategy Communication 123

Experience Investigators by 360Connext

SEPTEMBER 17, 2019

CX Day is a day all about learning, sharing, and celebrating with the Customer Experience community. Free events include webinars, panel discussions, and all kinds of global learning opportunities throughout the day. The first wave of customer experience professionals have had to create our own paths.

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Social Media How To Culture Customer Centricity 146

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events.

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Customer Service Contact Center Customer Centricity Leadership 207

ShepHyken

JULY 8, 2019

10 Best Things about Customer Contact Week 2019! Wakabayashi) Wow sums the event up in a single word. My Comment: One of the largest, if not the largest, gathering of customer care professionals happened just over a week ago in Las Vegas. 100 Of The Most Customer-Centric Companies by Blake Morgan.

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Customer Service Social Media Customer Experience Professionals Customer Care 121

Experience Matters

APRIL 18, 2016

In a recent speech I gave at the Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I talked about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this is a popular topic for Temkin Group.

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Video Customer Experience Professionals Groups Customer Experience 120

Experience Matters

APRIL 15, 2016

In a recent speech I gave at the Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I talked about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this will be a popular topic for Temkin Group this year.

Video 120

Video Customer Experience Professionals Groups Customer Experience 120

Experience Matters

APRIL 7, 2016

In a recent speech I gave at the Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I talked about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this will be a popular topic for Temkin Group this year.

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Video Customer Experience Customer Experience Professionals Groups 120

Experience Matters

MARCH 21, 2016

In a recent speech I gave at the Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I talked about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this will be a popular topic for Temkin Group this year.

Connections 120

Connections Video Customer Experience Professionals Groups 120

ijgolding

NOVEMBER 28, 2014

However, it is only a matter of time before a viral customer experience public relations disaster could hit any business…… and that leads me very nicely on to a story that might just be the next one to do it… Meet Maggie and David Wheeler.

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Social Media Airlines Video Consumers 318

ijgolding

SEPTEMBER 29, 2015

The 2015 UK Customer Experience Awards was a HUGE event. Every year, the producers of the event, Awards International, have to try to find a bigger and better location to host the ceremony. In fact, two of the finalists were so incredible, this year saw them both crowned UK Customer Experience Professional of the Year.

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Customer Experience Customer Experience Professionals Customer Journeys Customer Centricity 120

CX Journey

MARCH 21, 2018

Image courtesy of Pixabay What's in your customer experience strategy budget? Traditionally, customer experience professionals have no budget. Despite that, customer experience professionals still need to develop a budget for the work that they do and for the resources they need for that work.

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Customer Journeys Travel Consulting Customer Experience Professionals 272

ijgolding

APRIL 5, 2016

There is no better way to bring to life what I am describing than the experience I had the pleasure of enjoying last week. Thursday 31st March 2016 was the day that saw the first ever European Members Insight Exchange of the Customer Experience Professionals Association (CXPA). It is really quite remarkable.

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Customer Experience Customer Experience Professionals Hotels Customers 120

Experience Investigators by 360Connext

MARCH 15, 2018

I recently spoke in Kansas City and was invited to visit the iconic Hallmark Headquarters, thanks to Rhonda Basler , a friend from the Customer Experience Professionals Association. Don’t just zero in on sales-focused events in your customer’s journey. Human connections make a huge difference in B2B.

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Connections B2B Fashion Touchpoint 160

ECXO

JUNE 6, 2022

Gilmore wrote the best-selling book The Experience Economy: Our 3 Moderators for such a Special event: Joanna Carr Joanna is a Customer Experience Consultant for Allegro, a technology and communication bureau based in Norway. In 1999 Mr. Pine and his partner James H. He’s also the ECXO.org co-founder.

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Consulting Customer Experience Professionals Innovation Culture 156

ijgolding

JANUARY 22, 2018

During the hiring process, ask questions that will provide insight into a potential employee’s values, and only choose employees who have a real passion for providing excellent customer service, rather than those who are simply going through the motions. Send company personnel to a customer experience conference.

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Customer Experience Social Media Abandon Rate Conference 191

Experience Matters

OCTOBER 7, 2015

Yesterday was a great day, as Temkin Group joined customer experience professionals around the world in celebrating Customer Experience Day 2015. Since Temkin Group labelled 2015 as the Year of the Employee for customer experience, we carried that theme into our CX Day 2015 activities.

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Customer Experience Infographics eBook Customer Experience Professionals 120

ijgolding

JULY 11, 2018

I really am very fortunate to meet some amazing Customer Experience professionals as I travel the globe. I first met Marleen Van Wijk in the Dutch city of Utrecht last year at a summer drinks event hosted by fellow CX Professional, Nienke Bloem. Marleen and I hit it off immediately.

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Customer Experience Customer Centricity Customer Experience Professionals B2C 31

CX Journey

SEPTEMBER 1, 2016

CX Day is a celebration of customer experience professionals, those folks who work tirelessly to design and deliver a great customer experience to their customers. This day is meant to not only highlight the profession but also to continue to raise awareness of the importance of the customer experience.

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Company Customer Experience Professionals Customer Experience Management Customer Experience 92

ijgolding

SEPTEMBER 30, 2014

If you follow me on Twitter, it would not have escaped your notice that last week played host to the 2014 UK Customer Experience Awards. It is an event that has firmly established itself in the annual ‘do not miss it’ calendar!

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