Customer Experience Professionals, Events and Leadership

The European Customer Experience Organization – Upcoming Events, Research, and Activities for You

ECXO

SEPTEMBER 15, 2022

The European Customer Experience Organization – Upcoming Events, Research, and Activities for You. Subscribe to the Open Access CX Professional Business Network hand for this fantastic event. Do you want more events with partners or sponsored? Update Public Newsletter for future ECXO.org Members.

Customer Experience

Customer Experience Leadership Feedback Survey

What does it really mean to be a Customer Experience Professional?

ijgolding

OCTOBER 1, 2017

As per my preference, I was fortunate enough to be on the panel of judges determining who the UK Customer Experience Professional of the Year should be. As someone who has championed Customer Experience (CX) as a profession for quite some time, it always feels apt that this is the category I should be overseeing.

Customer Experience Professionals

Customer Experience Professionals Customer Experience Customers Meeting

Now Customer Experience Professional Association is also in our DACH region in Germany, Switzerland and Austria and We Need Your Participation

eglobalis

OCTOBER 1, 2017

The CXPA helps customer experience professionals make customer experience management an integral part of how their companies operate and to enable customer experience professionals to embed transformation across their organizations. Events connecting CX and the Global Industry Experts .

Customer Experience Professionals

Customer Experience Professionals CEM Customer Experience Customer Experience Management

Webinars

From Rigid To Resilient: Why Enterprises Need Modular Commerce Now

Making the Moment: The Art of Creating Events That Drive Results

Relevance, Reach, Revenue: How to Turn Marketing Trends From Hype to High-Impact

What Your Financial Statements Are Telling You—And How to Listen!

MORE WEBINARS

12 Ways To Engage With The Customer Experience Professionals Association

Experience Matters

FEBRUARY 9, 2015

I recently posted about the Past and Exciting Future of the Customer Experience Professionals Association. After reviewing our progress over the last few years, I am even more excited about the future of the organization and what it means for CX professionals worldwide. It’s YOUR organization.

Customer Experience Professionals

Customer Experience Professionals Customer Experience Engagement Leadership

The Always Up-To-Date Guide To CX Events

Kerry Bodine

JANUARY 13, 2016

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Am I missing an upcoming event? Professional Associations.

CEM

CEM Conference Customer Experience Professionals Contact Center

The Always Up-To-Date Guide To CX Events

Kerry Bodine

JUNE 20, 2015

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Am I missing an upcoming event? Professional Associations.

Conference

Conference CEM Customer Experience Professionals Contact Center

The Always Up-To-Date Guide To CX Events

Kerry Bodine

JANUARY 4, 2017

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Am I missing an upcoming event? Professional Associations.

CEM

CEM Conference Chief Customer Officer Customer Experience Professionals

Customer Centric Leadership: Are You Investing in the Organisational “Ecosystem” or Your Personal “Egosystem”?

ijgolding

NOVEMBER 29, 2017

The question was a precursor to defining why Customer Experience needs good, strong leadership. This month, I want to ask three connected but altogether different questions: What do you do if the organisation you work for or with does NOT have strong customer focused leadership?

Customer Centricity

Customer Centricity Leadership Customer Focused Customer Experience Professionals

A Brand New CX Accelerator

CX Accelerator

DECEMBER 22, 2022

To equip, encourage, and connect Customer Experience professionals at every stage in their journey. By extending leadership to several of the most talented and helpful people in the world of CX. This includes mentorship, equipping events, cohorts, on-demand learning paths and much more. And the exciting part?

Brands

Brands Leadership Customer Experience Professionals Course

Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events.

Customer Service

Customer Service Contact Center Customer Centricity Leadership

3 Big Themes from the Most Dedicated CX Experts in the World

Experience Investigators by 360Connext

MAY 17, 2018

The Customer Experience Professionals Association (CXPA) 2018 Insight Exchange offered CX experts and professionals of all kinds, various titles and comfort levels a few days to learn, connect and get inspired. Leadership is starting to catch up, but their understanding of CX varies greatly!

Leadership

Leadership Culture Customer Experience Professionals Customer Centricity

CX Day 2019: What Is it, When Is It, and How to Make the Most Of It

Experience Investigators by 360Connext

SEPTEMBER 17, 2019

CX Day is a day all about learning, sharing, and celebrating with the Customer Experience community. Free events include webinars, panel discussions, and all kinds of global learning opportunities throughout the day. The first wave of customer experience professionals have had to create our own paths.

Social Media

Social Media How To Culture Customer Centricity

Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

Customer Service

Customer Service Contact Center Chief Customer Officer Call Center

Customer Experience 2017 Reality Check – Evolution or Revolution?

ijgolding

OCTOBER 2, 2017

This post is part of the Customer Experience Professionals Association’s Blog Carnival celebrating customer experience. It’s part of a broader celebration of Customer Experience Day 2017. Check out posts from other bloggers at the blog carnival. And learn more about CX Day at: [link].

Customer Experience

Customer Experience Customer Experience Professionals Customers Customer Centricity

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Annette Franz.

Customer Experience

Customer Experience Customer Service Social Media Consulting

5 Ways To Master your Customer Experience Role

Experience Investigators by 360Connext

MARCH 9, 2015

This seems so obvious, but you must really start paying attention to the experiences you have as a customer. What made the experience great or infuriating? Start taking note of these observations and pay attention to how events or situations made you feel as a customer. What could have worked better? Get certified.

Customer Experience

Customer Experience Chief Customer Officer Customer Experience Professionals Resources

Customer Experience Leadership. September 2021.

CX Centric

OCTOBER 4, 2021

CX-Brussels in collaboration with CX-Centric hosted an event on CX Leadership which was on the 9th of September 2021. The online event was predominantly attended by Belgian-based Customer Experience professionals from most insurance companies. What can l do to keep hope alive - in others and me?

Leadership

Leadership Customer Experience Customer Centricity Roadmap

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Annette Franz.

Customer Experience

Customer Experience Customer Service Social Media Consulting

9 Best Customer Success Communities in 2022

Totango

MARCH 8, 2022

CS in Focus is a CS community for CS professionals hosted on Slack. Participants can learn, collaborate, view exclusive content, and receive announcements about upcoming events and news. Participants can ask questions of the community, connect with peers or submit events for possible promotion. Leveraging Customer Success.

Customer Success

Customer Success Guidelines Social Media Tips

Why Human Connections Never Go Out of Style

Experience Investigators by 360Connext

MARCH 15, 2018

I recently spoke in Kansas City and was invited to visit the iconic Hallmark Headquarters, thanks to Rhonda Basler , a friend from the Customer Experience Professionals Association. Don’t just zero in on sales-focused events in your customer’s journey. Human connections make a huge difference in B2B.

Connections

Connections B2B Fashion Touchpoint

11 Customer Experience Trends for 2016 (The Year of Emotion)

Experience Matters

DECEMBER 15, 2015

We agree and believe that customer experience is a reflection an organization’s culture and operating processes. Customer journey mapping has become one of the most popular CX tools as it helps provide a customer-oriented viewpoint.

Trends

Trends Customer Experience Customer Journeys Customer Connectedness

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. LinkedIn : [link]. LinkedIn : [link]. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience

Customer Experience Consulting Multi-Channel Leadership

5 Top Challenges CX Pros are Tackling Today

Experience Investigators by 360Connext

JULY 24, 2015

Thanks to a gathering of some Chicago Customer Experience Professional Association members and guests recently, my brain swirled with what could be next for customer experience. Happy to have #CX pros in the house to hear @jeanniecw speak during @CXPA_Assoc ‘s Chicago meetup event!

Net Promoter Score

Net Promoter Score Effort Score Metrics Comparison

Customer Experience Podcast – Big Lessons From My First 12 Guests

Customer Bliss

JULY 7, 2016

That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. As Margie mentions a couple of different times in this episode, nine months was her sweet spot for starting to turn around some perceptions on customer experience being owned by everyone.

Customer Experience

Customer Experience Customer Journeys Chief Customer Officer Insurance

5 Female Pioneers in CX Technology to Follow in 2020

Oracle

MARCH 11, 2020

[link] #customerexperience #leadership #womenleaders pic.twitter.com/mn6B2qNjYs — Jeanne Bliss (@JeanneBliss) March 8, 2020. Jeanne Bliss is one of the most recognizable names in customer experience and customer success today. Jeanne Bliss. Follow her work on LinkedIn. Baby bump and all! #CX Blake Morgan.

Customer Journeys

Customer Journeys Technology Chief Customer Officer Video

The Customer Experience Hokey Cokey! Why do companies find it so hard to commit to CX?

ijgolding

NOVEMBER 29, 2016

If you have not yet guessed, the Hokey Cokey has actually become the perfect analogy for the way organisations around the world are attempting to put Customer Experience at the forefront of their strategic thinking. Over the last twenty years, Customer Experience as a strategic way of working has steadily increased in prominence.

Customer Experience

Customer Experience Company Customer Centricity Strategy

The Ultimate Guide: How to Build a Customer Experience Department

Lumoa

JANUARY 19, 2023

Structures may be more flat and cross-functional, with employees wearing multiple hats and some of them also dedicating only half of their time to customer experience initiatives. Here’s an example of how a startup’s customer experience department might be structured.

Customer Experience

Customer Experience Net Promoter Score How To Customer Journeys

7 Top Tips to Create a Customer-Centric Culture

ijgolding

NOVEMBER 22, 2016

Fortunately, the profession that customer experience has become is steadily building a burgeoning number of just such people. A customer centric business talks about customer experience regularly – not just once a month or once a year – but all the time.

Customer Centricity

Customer Centricity Culture Tips Strategy

The Future of Customer Experience

CX Journey

MAY 7, 2015

I'm blogging again today (note: I wrote this yesterday but didn't get a chance to publish it) from the Customer Experience Professionals Insight Exchange in beautiful San Diego, CA. The event takes place at the Hotel del Coronado , and if you've never been, it's a wonderful venue.

Customer Experience

Customer Experience Hotels Insurance Effort Score

The Best Customer Experience (CX) Events You Can Still Go To This Year

Chattermill

JULY 15, 2018

The Best Customer Experience (CX) Events You Can Still Go To This Year. Customer Experience. The best customer experience events you can still go to in 2018. Top CX Events You Can Still Go To This Year. Customer Experience Innovation & Tech Fest. Conferences.

Customer Experience

Customer Experience Conference B2B Innovation

The 3 Biggest Challenges Facing CX Teams In 2019

Thematic

MAY 22, 2019

CXPA or the Customer Experience Professionals Association is an organisation dedicated to cultivating the CX profession. CX professionals need to marry both qual & quant to be effective in the boardroom. Earlier this month I attended the CXPA conference in Salt Lake City. Check them out.

Exercises

Exercises ROI Conference Video

Navigating Generational Differences in the Workplace

COPC

OCTOBER 16, 2023

These differences influence how individuals perceive and approach work — understanding them is vital for effective leadership and organizational growth. During the pandemic, leadership had to adapt to remote work arrangements. This generational divide contributes to the ongoing debate about where work should take place.

Leadership

Leadership Transportation Contact Center Culture

Is Customer Experience Dying? The Pioneers of CX Discuss

Beyond Philosophy

OCTOBER 28, 2021

These bandwagon riders change some things in their experience but don’t track the results, and then, when the CEO wants an ROI, they don’t have anything to report. . Pine agrees, adding that someone had sent him the video of Steve Jobs talking about Customer Experience First right before this event. .

Customer Experience

Customer Experience Net Promoter Score Insurance Effort Score

Top 10 Customer Experience Podcasts You Should Listen To

Kustomer

AUGUST 26, 2022

The Chief Customer Officer Human Duct Tape Show. Author of Chief Customer Officer 2.0, Jeanne Bliss leads us on a journey amongst C-suite leadership alongside executives from global companies like Airbnb and Adobe. Learn Customer Service Secrets on the Kustomer Podcast. The CX Leader Podcast.

Customer Experience

Customer Experience Chief Customer Officer Competitive Advantage Hospitality

The Frontline Experience Gap

Horizon CX

OCTOBER 2, 2023

” The above events are real. Four isolated events quickly become 400, then 4,000, and then the brand takes shape. Speaking of KPIs, let’s turn to the third experience gap dimension – Data. I am also a long-time executive and a certified Customer Experience professional.

Net Promoter Score

Net Promoter Score Survey Retail System

Confirmit Joins CXPA in CX Day Celebrations

Confirmit

SEPTEMBER 18, 2019

You’re probably aware of CX Day by now, but if you’re not, it is the brainchild of the Customer Experience Professionals Association ( CXPA ), a global non-profit organization specializing in the advancement and cultivation of the customer experience profession. A win/win for all concerned.

Customer Experience Professionals

Customer Experience Professionals Insurance Leadership Innovation

How to Pick the Best Customer Journey Analytics Platform for Your Needs

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. By Steve Offsey. Trigger-based Engagement.

Customer Journeys

Customer Journeys Analytics How To Touchpoint

Unlocking the Future: Join Us at the AI/CX Virtual Summit!

Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX. The answer lies in the rapidly changing landscape of CX.

Customer Experience Professionals

Customer Experience Professionals Innovation e-support Customer Experience

DCX Links | July 21, 2024

DCX

JULY 21, 2024

What to watch: How other brands in various sectors might adopt similar immersive retail concepts to enhance customer engagement and loyalty. Go deeper: Valuable takeaways for customer experience professionals: Tailor experiences to specific demographic groups.

Retail

Retail CRM Chatbots Customer Experience Professionals

DCX Links | August 18, 2024

DCX

AUGUST 18, 2024

Plus, check out the upcoming customer success events you won’t want to miss. We'll also examine how Wall Street is integrating AI into its workforce and introducing a new digital intern to the financial world. Happy reading! Mark The "30 Days to Greater Influence" e-course isn't for everyone.

Healthcare

Healthcare e-support Banking Financial

DCX Links | August 18, 2024

DCX

AUGUST 18, 2024

Plus, check out the upcoming customer success events you won’t want to miss. We'll also examine how Wall Street is integrating AI into its workforce and introducing a new digital intern to the financial world. Happy reading! Mark The "30 Days to Greater Influence" e-course isn't for everyone.

Healthcare

Healthcare e-support Banking Financial

Conversations with Kustomer Podcast: Are You Doing Agent Empowerment All Wrong? Featuring Michael Pace

Kustomer

SEPTEMBER 6, 2018

Michael is the Principal and founder of the consultancy The Pace of Service , which helps organizations to realize the full benefit of Customer Service, Social Business, Business Process Management, and People Leadership. Or you have been hypnotized by my mystical words of leadership.

Exercises

Exercises Handbook e-support Contact Center

Expert Tips from Customer Success Leaders

ChurnZero

APRIL 5, 2019

This week , we hosted a RYG Leadership Hour in Atlanta. RYG, which stands for red, yellow, green, (health scores) is all about your customers a nd their success. Wondering how to take your red and yellow customers and transform them into your biggest cheerleaders? Huge thanks to our co-hosts of the event, Craig and James!

Tips

Tips Customer Success Customer Centricity Leadership

Improving Customer Experience Is The Only Way Forward – Sonia Bhatia Salmin, Customer Experience Specialist

Customer Guru

MARCH 7, 2018

So, the first step was to bring the entire leadership team on board; we do know how CX follows a top-down approach and, therefore, it is pivotal that the top management endorses the initiative from day one. Customers found that the way we follow up with them is immensely valuable. What would be your word of advice for them?

Customer Experience

Customer Experience Customer Centricity Chief Customer Officer B2C

The European Customer Experience Organization – Upcoming Events, Research, and Activities for You

What does it really mean to be a Customer Experience Professional?

Webinars

Trending Sources

Now Customer Experience Professional Association is also in our DACH region in Germany, Switzerland and Austria and We Need Your Participation

Webinars

12 Ways To Engage With The Customer Experience Professionals Association

The Always Up-To-Date Guide To CX Events

The Always Up-To-Date Guide To CX Events

The Always Up-To-Date Guide To CX Events

Customer Centric Leadership: Are You Investing in the Organisational “Ecosystem” or Your Personal “Egosystem”?

A Brand New CX Accelerator

Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023

3 Big Themes from the Most Dedicated CX Experts in the World

CX Day 2019: What Is it, When Is It, and How to Make the Most Of It

Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

Customer Experience 2017 Reality Check – Evolution or Revolution?

Top 50 Customer Service Leaders – Best Customer Experience Influencers

5 Ways To Master your Customer Experience Role

Customer Experience Leadership. September 2021.

Top 50 Customer Service Leaders – Best Customer Experience Influencers

9 Best Customer Success Communities in 2022

Why Human Connections Never Go Out of Style

11 Customer Experience Trends for 2016 (The Year of Emotion)

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

5 Top Challenges CX Pros are Tackling Today

Customer Experience Podcast – Big Lessons From My First 12 Guests

5 Female Pioneers in CX Technology to Follow in 2020

The Customer Experience Hokey Cokey! Why do companies find it so hard to commit to CX?

The Ultimate Guide: How to Build a Customer Experience Department

7 Top Tips to Create a Customer-Centric Culture

The Future of Customer Experience

The Best Customer Experience (CX) Events You Can Still Go To This Year

The 3 Biggest Challenges Facing CX Teams In 2019

Navigating Generational Differences in the Workplace

Is Customer Experience Dying? The Pioneers of CX Discuss

Top 10 Customer Experience Podcasts You Should Listen To

The Frontline Experience Gap

Confirmit Joins CXPA in CX Day Celebrations

How to Pick the Best Customer Journey Analytics Platform for Your Needs

Unlocking the Future: Join Us at the AI/CX Virtual Summit!

DCX Links | July 21, 2024

DCX Links | August 18, 2024

DCX Links | August 18, 2024

Conversations with Kustomer Podcast: Are You Doing Agent Empowerment All Wrong? Featuring Michael Pace

Expert Tips from Customer Success Leaders

Improving Customer Experience Is The Only Way Forward – Sonia Bhatia Salmin, Customer Experience Specialist

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