CX University

OCTOBER 22, 2020

CXU offers fully online courses in Customer Experience (CX) that teach the 6-pillars of CX. The CX800 Graduate Course Series is structured into a 6-course program with comprehensive lessons, videos, articles, reflective and practical playbooks, and interactive gamification activities.

Gamification 64

Gamification Course Customer Experience Professionals Leadership 64

SurveySensum

JULY 14, 2020

XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

DCX

AUGUST 20, 2024

But here's some food for thought: What if fewer choices could actually enhance your customers' experience? As customer experience professionals, we often fall into the "more is more" trap. Emotional AI Future AI might be able to read emotional cues to understand when a customer is feeling overwhelmed by choices.

Customer Journeys 52

Customer Journeys e-support Customers Exercises 52

DCX

AUGUST 20, 2024

But here's some food for thought: What if fewer choices could actually enhance your customers' experience? As customer experience professionals, we often fall into the "more is more" trap. Emotional AI Future AI might be able to read emotional cues to understand when a customer is feeling overwhelmed by choices.

Customer Journeys 52

Customer Journeys e-support Customers Exercises 52