Customer Experience Professionals Innovation Metrics White Paper 
Kitewheel
SEPTEMBER 16, 2019
With increasing demands from executives, customers, and even from employees to improve customer experience, your team needs a powerful strategy to prove ROI from CX investments. Some journey steps are made up of simple interactions, like downloading a white paper, or completing a form submission.
SmartKarrot
DECEMBER 2, 2020
Catherine Blackmore, GVP, Customer Success, Oracle Marketing Cloud. Catherine Blackmore is said to be the powerhouse in the CS space and innovation. With her glittering career spanning over two decades, her involvement in running world-class customer success strategies is something to remember. Source: Pexels.
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