Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Jeff Toister.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Jeff Toister.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Clarabridge

JANUARY 31, 2017

Jeannie Walters has spent nearly 20 years evaluating and improving customer experiences. She’s passionate about making the everyday interactions we all have as customers better and writes, speaks, studies and trains on customer experience issues around the world.

Customer Journeys 45

Customer Journeys Wireless Customer Experience Professionals Feedback 45

Clarabridge

JANUARY 17, 2017

Jeannie Walters has spent nearly 20 years evaluating and improving customer experiences. She’s passionate about making the everyday interactions we all have as customers better and writes, speaks, studies and trains on customer experience issues around the world.

Analytics 40

Analytics Wireless Customer Experience Professionals Feedback 40

Clarabridge

JANUARY 31, 2017

Jeannie Walters has spent nearly 20 years evaluating and improving customer experiences. She’s passionate about making the everyday interactions we all have as customers better and writes, speaks, studies and trains on customer experience issues around the world.

Customer Journeys 40

Customer Journeys Wireless Customer Experience Professionals Analytics 40

Clarabridge

JANUARY 24, 2017

Jeannie Walters has spent nearly 20 years evaluating and improving customer experiences. She’s passionate about making the everyday interactions we all have as customers better and writes, speaks, studies and trains on customer experience issues around the world.

Customer Journeys 40

Customer Journeys Effort Score Wireless Customer Experience Professionals 40

Pointillist

OCTOBER 22, 2018

Next, I’ll describe four ways you can use AI to improve your understanding of your customer experience data and five ways to make your CX metrics actionable. Use Artificial Intelligence to Better Understand the Customer Experience Data You’re Gathering. Find Insights Across Customer Journeys.

Measurement 40

Measurement Customer Experience Net Promoter Score Hotels 40