Customer Experience Professionals Loyalty Management Voice of Customer 
ijgolding
JUNE 9, 2015
If you have followed my writing for a while, you will be very much aware that I am very proud and passionate Customer Experience Professional (CXP). One of a growing number of ‘specialists’ in the newly recognised professional field, this group of skilled, experienced practitioners is growing in number on a weekly basis.
Lumoa
JANUARY 19, 2023
User experience design, to be able apply concepts such as human-centered design to cross-functional projects. Project management, to ensure that projects are well organized, completed on time and meet key metrics. Communication and problem-solving, to promote the team initiatives and manage change within the organization.
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SurveySensum
SEPTEMBER 30, 2019
Happy Customer Experience Day! 1 st October is a CX Day, founded by Customer Experience Professionals Organization (CXPA). It’s the best time to check how your organization is taking initiatives to celebrate the spirit of the customer experience program. CX is a new brand. Image Courtesy: PWC.
Lumoa
JANUARY 9, 2018
Stop organising by function and skill set, start organising by ‘ability to deliver customer success’ create ‘experience teams’ of people with different skills and different core competencies that can manage the entire customer life cycle and reward them together for the achievement of customer success, not completing tasks and activities.”.
CX Journey
OCTOBER 7, 2014
It''s high level and is good for understanding the overall relationship the customer has with the organization, from before he''s even considered a customer through when he is no longer a customer. The map is created from the customer''s viewpoint, not yours. And, unfortunately, Exit. with the company.
ClearAction
JANUARY 6, 2021
Another interesting thing about this list of obvious CX excellence needs is it’s not necessarily in the average customer experience manager’s scope of control or influence. This is success-limiting because it pigeon-holes responsibility with those who manage customer touch-points.
Lumoa
OCTOBER 31, 2018
More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Find someone to champion customer experience at the c-suite and give them influence and resources to actually get things done”.
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