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The 3 Trends Customer Experience Professionals Can’t Afford to Ignore

Beyond Philosophy

As a Customer Experience professional, understanding three trends today is imperative. However, if you can accept them, you are poised not only to deliver an excellent experience, but you will also position yourself to move it to the next level of greatness. . The Three Trends You Can’t Ignore in CX Today.

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Create memories that tell your brand story

CX University

Customer-facing teams in sales and service-orientated environments embrace the concept. Marketing teams use it to get to know their customers, to personalise their brand reach and encourage brand loyalty. With this, Maya Angelou parted onto us what could possibly be one of the greatest pearls of customer experience wisdom.

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Best Tips to Improve Customer Service This Holiday Season

ProProfs Chat

Show your customer how grateful you are for their patronage this year and do not just roll out any reward program, make sure it demonstrates your understanding of your customer’s interaction with you through the year. Diane Magers CEO, Customer Experience Professionals Association. Tweet this.

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9 Ways You Can Spring Clean your CX

Kitewheel

How you can identify customer pain points more quickly this spring is by bringing journey analytics in house. Filling these gaps will have quick value and drive customer loyalty. For example, many retailers send a welcome email after you sign up for their rewards program. Grow beyond crisis communications.

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