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As a CustomerExperienceprofessional, understanding three trends today is imperative. However, if you can accept them, you are poised not only to deliver an excellent experience, but you will also position yourself to move it to the next level of greatness. . The Three Trends You Can’t Ignore in CX Today.
Customer-facing teams in sales and service-orientated environments embrace the concept. Marketing teams use it to get to know their customers, to personalise their brand reach and encourage brand loyalty. With this, Maya Angelou parted onto us what could possibly be one of the greatest pearls of customerexperience wisdom.
Show your customer how grateful you are for their patronage this year and do not just roll out any rewardprogram, make sure it demonstrates your understanding of your customer’s interaction with you through the year. Diane Magers CEO, CustomerExperienceProfessionals Association. Tweet this.
How you can identify customer pain points more quickly this spring is by bringing journey analytics in house. Filling these gaps will have quick value and drive customerloyalty. For example, many retailers send a welcome email after you sign up for their rewardsprogram. Grow beyond crisis communications.
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