Customer Experience Professionals Magazine Management NPS 
Customer Guru
AUGUST 21, 2018
Kate is the VP and Principal Analyst at Forrester and serves Application Development & Delivery Professionals. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. One of her most notable research works was Forrester’s Customer Experience Management Maturity Model.
Wootric CX Blog
FEBRUARY 14, 2019
These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySensum
JULY 14, 2020
Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.
Amity
APRIL 25, 2016
Bill's blog posts will help you establish the guidelines to capatalize on associate commitment whole delivering exemplary customer service. Deliver the World's Best Customer Experience. Market Strategy Manager - OpenView Venture Partners. Become an NPS Expert. Community Manager - C u stomerExperience.io.
CSM Magazine
MAY 19, 2023
Customer Experience Engineering (CXE) is a growing field that focuses on designing, managing, and improving the interactions between a company and its customers. At its core, customer experience engineering seeks to ensure that every touchpoint a customer has with a company leaves a positive and lasting impression.
Horizon CX
AUGUST 10, 2020
Hence, within our role as customer experience professionals, we hold a conversation and the resulting communication in the highest order of the many skills we possess and exemplify. As I look at this list and reflect upon my prior corporate experience as a Manager of CX, I can identify with every single one of them.
SurveySparrow
OCTOBER 25, 2019
A survey conducted for 100 customer experience professionals by Forrester, 58% of respondents said their organization drive customer experience innovation by watching what their competitors are doing. You will never know if you have made improvements in the customer service front if you don’t measure it.
Expert insights. Personalized for you.
115 
Let's personalize your content