Remove Customer Experience Professionals Remove NPS Remove Rewards Programs
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Create memories that tell your brand story

CX University

Underpinned by a rock-solid customer experience strategy, deliberate and differentiated customer experiences deliver business results by growing brand loyalty organically, by focusing on customer success, customer effort and customer emotion. This article is written by guest author, Chaman Maharaj.

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9 Ways You Can Spring Clean your CX

Kitewheel

For example, many retailers send a welcome email after you sign up for their rewards program. Instead of making people wait to use a discount code, let them use a new-member reward right away in the store simply by being connected to their account. Grow beyond crisis communications.

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