Experience Investigators by 360Connext

APRIL 6, 2015

Tabitha Dunn Tabitha Dunn currently serves as the Vice President of Customer Experience at Concur Technologies, an SAP company. With 15+ years of experience in the CX field, Tabitha also. serves as a CX Expert with the Customer Experience Professionals Association and is.

Customer Experience 110

Customer Experience Conference Customer Experience Professionals Roadmap 110

CX University

NOVEMBER 7, 2023

To meet the market demands for quality online instruction and preparation for Certified Customer Experience Professional (CCXP), CX University (CXU) launches its CCXP Exam Prep Course. Course Availability Course is available for purchase as a stand-alone program or as an add-on the the CX500 Mastery Series.

Course 52

Course Roadmap Customer Experience Professionals ROI 52

CX Journey

AUGUST 28, 2015

As customer experience professionals, we have no shortage of work. Or are we spinning our wheels, doing tactical things, and looking like we're making improvements - when, in reality, we're applying bandaids and simple fixes rather than making/doing meaningful overall process improvements and customer experience redesign work.

Roadmap 80

Roadmap Customer Centricity Customer Experience Professionals Culture 80

CX Journey

JUNE 16, 2015

You're a customer experience professional, right? You've made some strides with your customer experience initiatives. You've built your business case, and that seems to have solidified the need to get everyone centered on the customer and to focus on improving the experience. Or does it get going?

Advertising 80

Advertising Roadmap Government Course 80

CX Journey

MAY 5, 2015

I'm blogging today from the Customer Experience Professional Association's (CXPA) Insight Exchange in San Diego.

Customer Journeys 80

Customer Journeys Strategy Customer Experience Government 80

Thematic

MAY 22, 2019

CXPA or the Customer Experience Professionals Association is an organisation dedicated to cultivating the CX profession. Sure they don’t use beakers and test tubes… But customer behavior is at the heart of how we evaluate new initiatives. Earlier this month I attended the CXPA conference in Salt Lake City. Check them out.

Exercises 97

Exercises ROI Conference Video 97

Lumoa

JANUARY 19, 2023

Future state mapping focuses on identifying the desired outcomes that an organization wishes to achieve as part of their customer experience strategy. It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives.

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

CX University

NOVEMBER 21, 2023

CX University CX University launched their first online courses in 2016, the CX Foundations Series, offering six online courses covering the core concepts of the Customer Experience discipline.

Course 52

Course Roadmap Conference ROI 52

ECXO

DECEMBER 26, 2023

The goal is for you to begin developing your roadmap by the time you finish reading this book. The method you’re about to discover has radically transformed the life of employees, customers, and yes, shareholders too, for the better, with benefits far beyond the financial. Here is the link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

CX University

JULY 11, 2023

Employers throughout all industries, whether a small business with a few employees or an international organization, agree that customer experience certification is a valuable asset for their workers. In fact, a study by the Customer Experience Professionals Association found that 72% of employers would agree with that statement.

Customer Journeys 40

Customer Journeys Customer Experience Roadmap Customer Experience Professionals 40

Confirmit

JULY 10, 2019

With the right level of trust you can motivate, empower and encourage everyone in the organization to do the right thing for your customers and deliver real business value. Faith Adams is an analyst at Forrester Research, serving Customer Experience Professionals. Watch webinar. Our Presenters: Brad Linville, Sr.

Customer Journeys 45

Customer Journeys B2C Customer Experience Professionals Customer Centricity 45

SurveySensum

JULY 14, 2020

XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Quadient

SEPTEMBER 16, 2022

This one: Customer Journey Mapping: A brand's GPS to loyalty and advocacy was written back in 2016 by Laurent Ghio, Quadient’s first Certified Customer Experience Professional. We even have the old blog posts to prove it!

Customer Journeys 52

Customer Journeys Social Media Roadmap Software 52

CX Centric

OCTOBER 4, 2021

The online event was predominantly attended by Belgian-based Customer Experience professionals from most insurance companies. CX-Brussels in collaboration with CX-Centric hosted an event on CX Leadership which was on the 9th of September 2021. Jonathan then touched on the 8 key pillars of digital transformation.

Leadership 52

Leadership Customer Experience Customer Centricity Roadmap 52

CX University

SEPTEMBER 28, 2021

This is because on October 4th together with other members of the customer experience community in Kenya, we will be starting a journey to certification. The initiative through the CX University will see the first cohort of 10 Kenyans start a 90-day roadmap to becoming certified customer experience professionals.

Customer Service 52

Customer Service Roadmap Consulting Customer Experience Professionals 52

Confirmit

JULY 10, 2019

With the right level of trust you can motivate, empower and encourage everyone in the organization to do the right thing for your customers and deliver real business value. Faith Adams is an analyst at Forrester Research, serving Customer Experience Professionals. Our Presenters: Brad Linville, Sr.

Customer Journeys 40

Customer Journeys B2C Customer Experience Professionals Customer Centricity 40

Confirmit

JUNE 26, 2019

With the right level of trust you can motivate, empower and encourage everyone in the organization to do the right thing for your customers and deliver real business value. Faith Adams is an analyst at Forrester Research, serving Customer Experience Professionals. Our Presenters: Brad Linville, Sr.

Customer Journeys 40

Customer Journeys B2C Customer Experience Professionals Customer Centricity 40

DCX

JULY 21, 2024

What to watch: How other brands in various sectors might adopt similar immersive retail concepts to enhance customer engagement and loyalty. Go deeper: Valuable takeaways for customer experience professionals: Tailor experiences to specific demographic groups.

Retail 52

Retail CRM Chatbots Exercises 52

Confirmit

APRIL 15, 2019

Brad is a seasoned customer experience professional with decades of experience leading and managing programs to enhance the customer experience in a wide variety of industries. Voice of the Customer Webinars. Brad Linville. Director, CX Consulting, Confirmit. REGISTER HERE.

Customer Journeys 40

Customer Journeys Customer Experience B2C Roadmap 40

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. By Steve Offsey.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

ClearAction

APRIL 29, 2020

Coordinate the various roles associated with customer experience management throughout the company, minimizing silos of systems, data, assumptions, hand-offs, performance and customer touch-points. Work experience in multiple P&L units or multiple functional areas, such as marketing, quality, service, etc.

Customer Experience 71

Customer Experience Chief Customer Officer Customer Centricity Leadership 71

Kustomer

NOVEMBER 9, 2023

Jess is also known for hosting the Oopsie Podcast, where she delves into real stories of customer experience professionals. In his dedicated session at the summit, Adrian will offer a unique perspective on how AI is reshaping the customer experience landscape, drawing from his extensive conversations with CX leaders.

Customer Experience Professionals 52

Customer Experience Professionals Innovation e-support Customer Experience 52

Alida

SEPTEMBER 22, 2016

Brooks Deaton, director of consumer research at NASCAR, offered this sage advice: create a roadmap to involve other departments in your research activities early. To follow the footsteps of the most respected brands, companies must follow these rules: Believe and accept customers as assets to care for and nurture.

Innovation 100

Innovation Marketing Social Media Healthcare 100

ClientSuccess

AUGUST 27, 2019

These are a few ways I’ve contributed to the discipline of customer success as a culture. Product, for example, might present the product roadmap to customers and in return customer success will help beta customers understand the new features as well as set up customer interviews for the product team to gather feedback. .

Software 40

Software Customer Success Culture eBook 40

Chattermill

JUNE 25, 2019

Much of what is built at leading brands such as Amazon is based on listening to customers. If you don’t prioritise customer feedback and embed your learnings into your product roadmap, someone else will build something that meets customer needs better. Not Connecting with Customers on Multiple Channels.

Customer Experience 45

Customer Experience Customer Centricity Effort Score ROI 45

Experience Investigators by 360Connext

MARCH 25, 2025

Consider customers before establishing policies Before finalizing company policy changes, consider how they will impact customers, as suggested by our friend Greg Melia , CEO of the Customer Experience Professionals Association (CXPA).

Customer Journeys 143

Customer Journeys Loyalty Customer Experience Social Media 143