Michelli Experience

JUNE 1, 2016

According to a recent comprehensive international study conducted by Accenture , 52% of customers reported that poor customer service caused them to switch from one brand to another in the past year. alone that “switching” behavior means poor service costs brands over 1.6 In the U.S. trillion dollars.

Advertising 100

Advertising Poor Customer Service Culture Study 100

Myra Golden

OCTOBER 11, 2016

Making it hard, rudeness and fighting with customers ruins the customer experience. Using hotels.com as the perfect example, I will walk you through 3 Ways Your Employees Are Killing Your Customer Experience. The hotels.com employees made my experience hard. Poor service from employees kills your business.

Hotels 66

Hotels Customer Experience Travel Customers 66

Myra Golden

OCTOBER 11, 2016

Making it hard, rudeness and fighting with customers ruins the customer experience. Using hotels.com as the perfect example, I will walk you through 3 Ways Your Employees Are Killing Your Customer Experience. The hotels.com employees made my experience hard. Poor service from employees kills your business.

Hotels 40

Hotels Customer Experience Travel Customers 40

Myra Golden

AUGUST 30, 2016

Part of what makes me good at what I do is I genuinely hate poor customer service. As it turns out, I’m not the only one who gets irritated with bad customer service. Don’t let your customer service be so bad it makes people cry, cuss, tweet or shout.

Customer Service 45

Customer Service Poor Customer Service Technology Customer Experience 45

Myra Golden

AUGUST 30, 2016

Part of what makes me good at what I do is I genuinely hate poor customer service. As it turns out, I’m not the only one who gets irritated with bad customer service. Don’t let your customer service be so bad it makes people cry, cuss, tweet or shout.

Customer Service 45

Customer Service Poor Customer Service Video Customer Experience 45

Myra Golden

SEPTEMBER 7, 2016

Me, the Customer Service Queen didn’t even notice. It just so happened that 5 weeks to the day from this muted drive-thru experience, I was scheduled to deliver a keynote at Hamburger University , on the campus of the McDonald’s worldwide headquarters outside of Chicago. How do your employees make your customers feel?

Call Flow 56

Call Flow Video Training Interaction 56

Myra Golden

AUGUST 15, 2017

Why wouldn’t a restaurant catering to (and advertising to) hotel customers assume that people would need napkins and utensils? Meeting the needs of the customer is the foundation of a good customer experience. When delivery is to a hotel, they don’t wait for the customer to ask for paper goods.

Hotels 45

Hotels Company Exercises Advertising 45