Remove Customer Experience Remove Customer Service Strategies Remove Customer Service Training
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Let’s Play 20 Customer Experience (CX) Questions – Part TWO

ShepHyken

(Heres a link to the article that featured the first Ten Customer Experience questions and answers.) Id be Captain Amazing, working with clients who want to create amazing customer and employee experiences. Anything less than a consistent experience erodes confidence and trust in the company or brand. Consistency.

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Let’s Play 20 Customer Experience (CX) Questions – Part One

ShepHyken

Luke Jamieson, a customer experience (CX) thought leader in Australia, asked me to answer 20 customer experience questions in a lightning round style for one of his projects. EVERY interaction your customers experience. I love the life-size holograms of people who greet and help airport customers.

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What Will Your Customers Give Up for a More Convenient Experience?

ShepHyken

If you’ve been following my work, you know I’m a big fan of a convenient customer experience. A convenient experience is about eliminating friction, and wasted time is friction. 60% of customers said they would likely or very likely switch companies because of a poor (slow) response time.

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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

It’s never been more important to understand your customers and what they value. It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses.

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Convenience Is King: Creating Experiences and Crafting Products for Today’s Customer

ShepHyken

Ive written about creating convenient, frictionless experiences many times in the past, and I will continue to do so in the future as it may be one of the most important customer experience strategies in our arsenal of tactics for getting customers to come back again and again.

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You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why

Comm100

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. Introduction.

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How to Train Your Agents for an Omnichannel Customer Service Strategy

Comm100

As storefronts have evolved, so too has customer service. Now more than ever, customers are empowered to expect more from businesses and get more in return. Customers expect flexibility across channels and a consistent experience no matter how they reach out. Be customer centric.