Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. So they are professionals.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Bill Quiseng

OCTOBER 26, 2020

Facemasks, door signs, floor decals, partitions, and hand sanitizers won’t keep your customers. Such safety protocols in response to the pandemic are expected from your customers. While failing to implement them will cost you customers, maintaining those standards will not guarantee that you keep them.

Guidelines 183

Guidelines Hospitality Exceptional Customer Service Leadership 183

ShepHyken

NOVEMBER 30, 2016

A twist on this excellent concept is that, “Good is the foundation of exceptional.”. A good customer service experience is doing what you are supposed to do. Beyond satisfactory – and beyond good – is an exceptional customer service. And, trust is the foundation to the customer experience.”

Exceptional Customer Service 48

Exceptional Customer Service Customer Satisfaction Customer Service Social Media 48

Bill Quiseng

APRIL 18, 2021

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. But I am not against monitoring social media or using it as a responsive customer service channel. I am not a millionaire.

Social Media 167

Social Media Customer Service Self Service Customers 167

ShepHyken

FEBRUARY 14, 2018

What if your customers said they would be willing to pay you twice what you normally charge? All they want in return is an amazing customer service experience. We already give great customer service. And, an astounding 75% will pay more for what they consider to be “exceptional.”. Or, will it?).

Exceptional Customer Service 93

Exceptional Customer Service Study Customer Service Training Customer Service 93

Vonage

APRIL 25, 2017

He is also a master of using excellent customer service skills. I had the pleasure of sharing a speaker’s platform with him at an Achiever’s Congress in Asia where he demonstrated the meaning of impeccable customer service skills. He uses preparation to enable him to put forth amazing customer service skills.

Customer Service 145

Customer Service Exceptional Customer Service Culture Contact Center 145

CSM Magazine

OCTOBER 25, 2023

As a result, physical retailers must offer something truly special to entice and retain customers. Ultimately, a welcoming smile, attentive service, and the ability to interact face-to-face with knowledgeable staff can make a world of difference. Comprehensive training is essential for effective customer engagement.

Exceptional Customer Service 52

Exceptional Customer Service Retail Training Customer Service 52

ShepHyken

AUGUST 31, 2020

Each week I read a number of customer service and customer experience articles from various resources. How to Prevent Customer Churn with Retention Marketing by Lauren Pope. Learning Hub) Attracting new customers is cool and all, but do you know how to keep them around? My Comment: The phone is not dead!

Customer Service 108

Customer Service Social Media Customer Service Training Infographics 108

ShepHyken

SEPTEMBER 12, 2023

As customers, we appreciate it when someone we’re doing business with does more than we expect. Even if we don’t consciously recognize it when it’s happening, the value of that “something extra” makes us enjoy the experience and want to come back. As a customer, which employee would you want to do business with?

Customer Service Training 148

Customer Service Training Customer Service Training Customer Experience 148

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Comm100

APRIL 16, 2018

A long-held belief is that exceptional customer service will bring with it extraordinary loyalty. After all, the customer is always right, right? This idea is so ingrained in us that 89 of 100 leaders surveyed flat out stated that their primary goal was to exceed customer expectations.

Effort Score 116

Effort Score Self Service Exceptional Customer Service Customer Satisfaction 116

Happy or Not

NOVEMBER 13, 2024

Exceptional customer service goes beyond simply addressing customer inquiries—it involves anticipating needs, personalizing customer interactions, and delighting customers at every touchpoint. Within six months, JACK & JONES saw a significant improvement, with customer satisfaction scores rising by 35%.

Examples 36

Examples Customer Service Case Study Hospitality 36

ShepHyken

JANUARY 7, 2019

Each week I read a number of customer service and customer experience articles from various resources. For the company that figures it out, it positively impacts the bottom line, and just as important, positively impacts the customer’s experience. Here are my top five picks from last week.

Customer Service 102

Customer Service Contact Center Tips Chatbots 102

ShepHyken

FEBRUARY 24, 2020

Each week I read a number of customer service and customer experience articles from various resources. Customer service drives loyalty for Amazon-owned Zappos by Tabitha Cassidy. Or, is it the experience? At Zappos it’s simple… It’s the experience.

Customer Service 81

Customer Service Exceptional Customer Service Retail Ecommerce 81

Bill Quiseng

MAY 18, 2022

Business leaders are happy because their customers are satisfied. Customers feel that service is good, not better, just average. And satisfied customers will leave once they find something better or less expensive. So don’t serve to sell to customers. And don’t serve to satisfy customers.

Exceptional Customer Service 88

Exceptional Customer Service Customer Service Training Training Customer Service 88

ShepHyken

OCTOBER 4, 2021

Each week I read many customer service and customer experience articles from various resources. 7 Techniques That Are Key to Customer Retention Today by John Hall. Magazine) It’s a business axiom that holding on to existing customers is more lucrative than acquiring new ones.

Customer Service 99

Customer Service Infographics Tips Customer Retention 99

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. (The 2017 Customer Service Expectations Survey by Gladly.

Customer Service 69

Customer Service Customer Service Training Loyalty Hotels 69

Service Untitled

MAY 6, 2013

The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. P PRESENT. L LISTEN.

Report 82

Report Consumers Customer Service e-support 82

CSM Magazine

OCTOBER 19, 2023

In an industry as dynamic as travel, customer service often serves as the linchpin for success. While many companies focus on competitive pricing or unique offerings, there’s an often-overlooked factor that can significantly impact revenue: the quality of customer experience. If we review Jayride for example.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

ShepHyken

OCTOBER 11, 2021

Each week I read many customer service and customer experience articles from various resources. 4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed.

Customer Service 74

Customer Service Hospitality Rewards Programs Self Service 74

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. CustomerThink) Considering the cost of attracting new customers ­– one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged enrollees.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13

Retently

JULY 3, 2024

Whether you’re looking to enhance your interviews, gather detailed survey responses, or improve customer feedback , you’ll find plenty of useful tips and insights. They’re great for getting valuable insights across various contexts, such as customer feedback, team meetings or classroom discussions. Let’s dive in! It’s simple.

Examples 141

Examples Feedback Survey Analysis 141

ShepHyken

OCTOBER 17, 2022

Each week I read many customer service and customer experience articles from various resources. Enough Already With Customer Feedback. CMS Wire) Surveys, especially, will ultimately bury you with customer malcontent and your own frustrated inaction. Should we ignore customers and what their needs are?

Customer Service 13

Customer Service Self Service Exceptional Customer Service Chatbots 13

ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. In an age where products and services are often similar, it’s the memorable and positive interactions that truly distinguish one brand from another. The first is from the customer’s experience.

Customer Service 67

Customer Service Contact Center Average Handle Time Customer Service Strategies 67

Magellan Solutions

APRIL 11, 2024

million online stores on Shopify , excellent customer service is crucial to standing out. With Shopify telephone support, you can elevate your customer experience and ensure shopper satisfaction, making your store a preferred choice among millions of others. Hey there, fellow Shopify merchants! With over 1.75

e-support 95

e-support Net Promoter Score Training Tips 95

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Now, every interaction is crucial, and every experience you offer counts. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service!

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52

Call Experts

FEBRUARY 17, 2022

How do you improve customer service? The answer always lies in your customer experience. Great experiences lead to loyal customers who buy more from you in the future. When you take care of customers from start to finish, they will always come back and refer others to your business.

Contact Center 98

Contact Center Customer Service Self Service How To 98

Integrity Solutions

OCTOBER 27, 2021

Differentiating on service isn’t just a smart strategy for growth; increasingly, it’s a survival strategy. In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service. Why Excellent Customer Service Matters.

Customer Service 68

Customer Service Self Service Banking Culture 68

Myra Golden

JUNE 1, 2015

Myra Golden’s Customer Service Video Library. Top 6 Ways to Get An Angry Customer to Back Down. The Psychology of Customer Anger. Customer Service: The Issue is Not the Issue. Handling a Problem That’s the Customer’s Fault. Be Gumby – A fun and memorable customer service.

Training 40

Training Video Customer Service Customer Service Training 40

ShepHyken

NOVEMBER 19, 2023

Each week, I read many customer service and customer experience articles from various resources. My Comment: The obvious way to track customer satisfaction is by asking the customer for feedback. Now they do, and customers are becoming more accepting of AI. Here are my top five picks from last week.

Customer Service 61

Customer Service Chatbots Trends Customer Satisfaction 61

CSM Magazine

JULY 1, 2024

Whether you run a dealership or an auto repair shop, the way you treat your customers directly impacts your reputation and success. Here’s our guide on how to deliver exceptional automotive customer service. Ask the Right Questions : Sometimes, customers may not know exactly what they need.

Automotive 52

Automotive Customer Service How To Loyalty Programs 52

ShepHyken

JANUARY 26, 2018

This week we feature an article by Evan Hackel who writes about why it is important to train your frontline with excellent listening skills. Pay attention to what customers are saying. I have had negative experiences when dealing with frontline staff, and I am sure you have too. Those experiences have something in common too.

Training 83

Training Leadership Consulting Hotels 83

InteractionMetrics

AUGUST 14, 2024

Each interaction your customers have with your company’s representatives gives them either a positive or a negative view of your company. In other words, your customer service is either promoting your brand or driving your customers away. What Exactly is Customer Service Consulting?

Consulting 52

Consulting Customer Service Company Call Recording 52

Service Untitled

SEPTEMBER 22, 2010

Service Untitled The blog about customer service and the customer service experience. Answer: What we do in training is make sure that our customer care professionals do several things and do them exceedingly well. Gauging the mood of the customer is an extremely important part of the CCPs job.

Call Center 41

Call Center Customer Care Training Exceptional Customer Service 41

LiveChat

MAY 23, 2016

But although Downton Abbey guides us through the stormy times of change, it also proves that there is one thing that did not change since then: the value of extraordinary customer service. The Grantham’s family hires the best employees who are proud of being in service. Customer service training has lots of benefits.

Exceptional Customer Service 53

Exceptional Customer Service Customer Service Customers Training 53

ShepHyken

JULY 24, 2023

Each week, I read many customer service and customer experience articles from various resources. My Comment: One way to make customers love doing business with you is to be easy and convenient. Our customer service research finds that 53% of American consumers will pay more for a convenient experience.

Customer Service 12

Customer Service Effort Score Retail B2B 12

Provide Support

OCTOBER 18, 2016

5 Tips to Train Your Customer Service Reps for More Confidence. Exceptional customer service starts with confidence. It is one of the most important components of delivering great service to your customers and developing quality employees.

Training 40

Training Tips Customer Service Exceptional Customer Service 40