Remove Customer Experience Remove Customer Service Training Remove Loyalty Programs
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Don’t Make a Mythstake: Ten Business Myths You Can’t Believe

ShepHyken

A Repeat Customer Is a Loyal Customer: No, they are just a repeat customer. As soon as a competitor has a better location or a lower price, dont be surprised to see the loyal customer disappear. Customer Loyalty Programs Create Loyal Customers: Loyalty programs are usually about points, perks and discounts.

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Top 5 Customer Service & CX Articles for Week of February 17, 2025

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. How do I love my customers? We kick off this weeks Top Five with an article about loving on your customers. Forecasts point to significant growth in spend expected through loyalty programs in 2025.

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Do Loyalty Programs Really Create Loyalty?

ShepHyken

Lately, I’ve been asked about loyalty programs. Any company can create a loyalty program. But, there is some confusion around what exactly a loyalty program is. Anything you do to get a customer to start to do business with you – and gets them to return – could fall under the concept of a marketing strategy.

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This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers

ShepHyken

So, here’s a question for you: Are you confident your customer service and CX won’t scare your customers away? If you do any of these, your customers will love you – nothing scary about that – but your competition will be scared their customers might find out and switch to you. Customers love prompt responses.

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Top 5 Customer Service & CX Articles for Week of November 4, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Creating Great Customer Experiences Starts With Employees by Matthew McGuire (CMSWire) Empowered, well-supported employees deliver better customer experiences.

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Top 5 Customer Service & CX Articles for Week of January 26, 2025

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. What makes a great customer experience? Personalization and making the customer feel good whenever the engage with you (online, in person, on the phone, etc.) Here are my top five picks from last week.

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Top 5 Customer Service & CX Articles for Week of December 16, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. My Comment: Lets kick off this week with a powerful statement: In 2025, delivering exceptional customer experiences (CX) is the difference between growth and decline. Custom Studio (Inc.