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The Five Easiest Customer Service Tactics Anyone Can Do

ShepHyken

So, I have a gift for you: the five easiest customer service tactics that anyone and everyone can do and they wont cost a thing! I was recently asked in an interview, What are the easiest and least expensive customer service or experience tactics a company can implement? Not just customers. Just be nice!

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What Is the Enemy of Customer Service?

ShepHyken

He shared an amazing answer: The enemy of customer service is pride. If youve been following my work, you know one of my favorite concepts is The Customer Is NOT Always Right ! Lets use that as a starting point to understand how pride can be the enemy of customer service. Or maybe the customer is argumentative.

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Top 10 Customer Service Acronyms to Use Every Day

Steve DiGioia

Great customer service. That’s what our customers want and that’s what we wish to provide. In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. It was about finding solutions for a customer and finding their pain points ”. “You were never trying to close a sale.

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Let’s Play 20 Customer Experience (CX) Questions – Part TWO

ShepHyken

(Heres a link to the article that featured the first Ten Customer Experience questions and answers.) Id be Captain Amazing, working with clients who want to create amazing customer and employee experiences. Anything less than a consistent experience erodes confidence and trust in the company or brand. Consistency.

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Let’s Play 20 Customer Experience (CX) Questions – Part One

ShepHyken

Luke Jamieson, a customer experience (CX) thought leader in Australia, asked me to answer 20 customer experience questions in a lightning round style for one of his projects. EVERY interaction your customers experience. I love the life-size holograms of people who greet and help airport customers.

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Nothing Has Changed in Customer Service … And Everything Has Changed in Customer Service

ShepHyken

With all the talk of AI, ChatGPT and more, Im often asked when interviewed, Whats changed in customer service? For thousands of years actually about 3,775 years when customers have had a problem or question, they have contacted the company they are doing business with and hoped that it would be resolved to their satisfaction.

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Why Handling Mistakes Well Is a Key to Amazing Customer Service

ShepHyken

Good customer service becomes noticeable for two reasons: A company or brand can be known for amazing customer service and experience. Customers may notice the employees’ attitude, how easy they are to do business with and more. However, over time, customers will notice that there are never problems.