Ecrion

AUGUST 12, 2020

The success of your business relies on your customers. Better customer engagement helps to build a stronger relationship between your business and your customers. But did you know that employee engagement is just as important as customer engagement for creating stellar CX?

Employee Engagement 105

Employee Engagement Infographics Engagement Customer Experience 105

Experience Matters

FEBRUARY 8, 2018

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. In this infographic, we examine 12 factoids on CX ratings, people, and leadership. jpg format, in .pdf

Infographics 205

Infographics Leadership ROI Groups 205

Michelli Experience

DECEMBER 28, 2016

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Infographics 214

Infographics Customer Experience Customers Employee Engagement 214

Experience Matters

OCTOBER 14, 2014

As part of Customer Experience Day , I interviewed Mercedes-Benz USA (MBUSA) CEO Steve Cannon on a CXPA.org webinar called Customer Experience from the C-Suite. Related: WL Gore Succeeds Without Employees ). It all starts with employee engagement. Change takes focused leadership.

Net Promoter Score 279

Net Promoter Score Employee Engagement Leadership B2B 279

Michelli Experience

JANUARY 5, 2017

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Infographics 235

Infographics Customer Experience Customers Consulting 235

Experience Matters

OCTOBER 19, 2016

We regularly help companies create cultures that are more customer-centric. So it seemed like a fun idea to create an infographic on the topic. You may want to see a video we created about customer-centric culture or the report, Employee-Engaging Transformation.

Infographics 120

Infographics Culture Customer Centricity Employee Engagement 120

Michelli Experience

APRIL 12, 2017

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Infographics 230

Infographics Employee Engagement Consulting Customer Engagement 230

Michelli Experience

MARCH 16, 2017

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Infographics 269

Infographics Employee Engagement Customer Engagement Engagement 269

Beyond Philosophy

DECEMBER 22, 2014

But when it comes to Customer Experience, Cooties are a real thing and they are affecting the decisions that your Customer’s make. So how are cooties affecting your customer experience? The Power of Our Mind to Shape Our Customer Experiences. Consider the following infographic by 360Connext.com.

Customer Experience 161

Customer Experience Infographics Employee Engagement Customer Centricity 161

Michelli Experience

APRIL 12, 2017

The post {Infographic} Getting More Referrals appeared first on Joseph Michelli.

Infographics 113

Infographics Employee Engagement Consulting Customer Engagement 113

Experience Matters

FEBRUARY 23, 2015

We’re often asked to help people who have recently taken on new responsibilities in customer experience (which is commonly abbreviated as CX). This graphic from the report “ The ROI of Customer Experience, 2014 ” shows the connection between CX and loyalty. How Do You Build A Customer-Centric Culture?

Customer Connectedness 120

Customer Connectedness Infographics Customer Experience Video 120

Michelli Experience

AUGUST 23, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Big Data to the Rescue of the Passenger Experience? Michelli, Ph.D.

Infographics 56

Infographics Data Consulting Customer Experience 56

Michelli Experience

OCTOBER 5, 2016

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Infographics 214

Infographics Employee Engagement Innovation Customer Engagement 214

Michelli Experience

MARCH 22, 2017

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Infographics 214

Infographics Strategy Employee Engagement Customer Engagement 214

Michelli Experience

JUNE 29, 2016

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Infographics 113

Infographics Brands Customer Experience Customers 113

Michelli Experience

FEBRUARY 22, 2017

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Infographics 223

Infographics Consulting Employee Engagement Customer Engagement 223

Michelli Experience

FEBRUARY 16, 2017

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Infographics 223

Infographics Video Employee Engagement Customer Experience Design 223

Michelli Experience

FEBRUARY 28, 2018

infographic. __. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Infographic appeared first on Joseph Michelli. Michelli, Ph.D.

Infographics 70

Infographics Training Consulting Customer Experience 70

Michelli Experience

APRIL 6, 2017

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Infographics 214

Infographics Loyalty Net Promoter Score Employee Engagement 214

Michelli Experience

MAY 25, 2017

The post {Infographic} Once Upon a Time People Assisted One Another… appeared first on Joseph Michelli.

Infographics 113

Infographics Employee Engagement Customer Engagement Loyalty 113

ProProfs Chat

JULY 19, 2019

The importance of customer experience is something that cannot be stated enough. Whether the memories associated with a place are positive or negative, we spread the word about the experience to all our friends and connections. If you make customers unhappy on the internet, they can each tell 6000 friends.”.

Infographics 93

Infographics Customer Experience Omni-Channel Poor Customer Service 93

Michelli Experience

NOVEMBER 9, 2016

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Infographics 203

Infographics Consulting Employee Engagement Customer Experience Design 203

Michelli Experience

MARCH 22, 2017

The post {Infographic} McMobile – Will McDonald’s Mobile Strategy Kill the Drive-thru? appeared first on Joseph Michelli.

Infographics 100

Infographics Strategy Employee Engagement Customer Engagement 100

InMoment XI

APRIL 13, 2022

Customer experience (CX) metrics are a CX program’s bread and butter. NPS, CSAT , and CES have historically been the main tools every program utilizes to have a systematic way of establishing a voice of customer (VoC) source and leveraging those findings to improve customer experiences. Check out this infographic!

Metrics 195

Metrics NPS Infographics Effort Score 195

Michelli Experience

MARCH 29, 2017

The post {Infographic} Back with an Apology: Rare Rewards of Service Professionalism appeared first on Joseph Michelli.

Infographics 100

Infographics Social Media Employee Engagement Customer Engagement 100

Michelli Experience

APRIL 6, 2017

The post {Infographic} Likely to Recommend vs. Actually Recommending: Loyalty vs. Advocacy appeared first on Joseph Michelli.

Infographics 100

Infographics Loyalty Net Promoter Score Employee Engagement 100

Michelli Experience

MARCH 29, 2016

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Infographics 100

Infographics Customer Experience Customers Employee Engagement 100

Michelli Experience

APRIL 12, 2016

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Infographics 100

Infographics Customer Experience Customers Employee Engagement 100

Michelli Experience

JULY 12, 2016

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Infographics 100

Infographics Customer Experience Customers Consulting 100

Michelli Experience

AUGUST 25, 2016

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Infographics 100

Infographics Technology Customer Experience Customers 100

Michelli Experience

APRIL 22, 2016

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Infographics 100

Infographics Customer Experience Customers Consulting 100

Customer Guru

DECEMBER 13, 2017

The Customer Experience Buzz. Customer experience is becoming more important with every passing year. I, however, believe that customer experience is becoming a part of the boardroom discussion in companies. Each year, a new wave of technological advancements is introduced to customers.

Customer Experience 119

Customer Experience Chief Customer Officer Customer Centricity Infographics 119

Michelli Experience

JULY 13, 2016

Striving to deliver great customer experiences intuitively seems like smart business, doesn’t it? So should you invest money in programs designed to improve the engagement and loyalty of your customers? Forrester has developed an annual benchmarking survey which they call the Forrester Customer Experience Index.

Customer Experience 100

Customer Experience Wireless Effort Score Infographics 100

Provide Support

JULY 5, 2016

Highly engaged employees make the customer experience. Disengaged employees break it. Are your employees passionate about their jobs and committed to contribute to your company’s goals? In fact, employee disengagement is a bigger problem than most employers realize.

Employee Engagement 48

Employee Engagement Infographics Engagement Study 48

Michelli Experience

DECEMBER 22, 2015

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Infographics 100

Infographics Customer Experience Customers Consulting 100

CX Accelerator

MARCH 28, 2018

" Whether or not you've reached zombie apocalypse levels of engagement, all customer service leaders must be intentional to win the hearts and minds of our staff. PLAY - There are many wonderful employee engagement techniques, but one rises above the rest. The best game designs will leverage both in tandem.

Gamification 140

Gamification Contact Center Self Service Employee Engagement 140

Michelli Experience

SEPTEMBER 20, 2016

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Culture 100

Culture Infographics Customer Experience Customers 100