ShepHyken

DECEMBER 4, 2023

Top Takeaways: The hospitality mentality is a mindset that focuses on treating every customer as a valued guest, going beyond their expectations, and providing exceptional service. It’s about delivering an experience that exceeds their expectations and is tailored to their unique preferences and needs.

Hospitality 108

Hospitality Tourism Guest Experience Culture 108

ShepHyken

OCTOBER 31, 2017

Josh also explains how to recover from service failures and gain loyal customers. If you have customers (and I know you do), this this is a powerful must-listen-to episode of Amazing Business Radio! Validate the customer’s comments even if you don’t agree with what is being said. T – Thank: Thank the customer for the complaint.

Tourism 111

Tourism Entertainment Guest Experience Hospitality 111

CX Centric

MAY 25, 2021

On Thursday 3rd June we will host the CX Centric Conversation: Driving Growth in the Hospitality Sector through Exceptional Experiences. This will be an international interactive discussion, and will include a keynote from Alec Dalton, Senior Manager at Marriott International, and also from Sharon Head, Head of Customer Success at Freshworks.

Hospitality 52

Hospitality Guest Experience Hotels Tourism 52

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

Kustomer

JUNE 9, 2021

A business could be doing everything right, but at some point they will receive a customer complaint. It can be easy to place blame on the customer. But businesses should see the unsatisfied customer as a growth opportunity. In this article, you will uncover three ways customer complaints are actually a blessing.

Tourism 76

Tourism eBook Guest Experience Hospitality 76

Think Customers

APRIL 20, 2016

Hospitality and travel companies could learn a lot from Iceland in terms of creating a frictionless guest experience. Although it was a short trip, it gave me a glimpse into a well-oiled tourism engine that companies should aspire to. I recently visited Iceland's capital, Reykjavik, for a four-day vacation.

Tourism 40

Tourism Guest Experience Hospitality Travel 40

LoyaltyPlus

JUNE 12, 2022

Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guest experience and result in return visits. People want their experiences and their visits to deliver on their unique expectations.

Hotels 40

Hotels Self Service Tourism Guest Experience 40