Experience Matters

DECEMBER 4, 2017

If you like customer experience and visualizations, then you should enjoy this collection of CX infographics that we’ve published over the last year or so. Each of the infographics can be downloaded as a traditional infographic, or in the form of an 18″ x 24″ poster.

Infographics 48

Infographics Customer Experience ROI Culture 48

Experience Matters

OCTOBER 2, 2018

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. Here are links to download different versions of the infographic: Infographic: in .jpg jpg format, in .pdf pdf format 18? poster: in .jpg jpg format, in .pdf pdf format.

Infographics 297

Infographics Groups Customer Experience ROI 297

Experience Matters

NOVEMBER 11, 2014

Voice of the customer programs are a cornerstone for most customer experience efforts. That’s why Temkin Group put together this infographic with insights from our research. Here’s a poster version and you can see the full infographic below. Infographic in.pdf file or in.png file.

Infographics 312

Infographics Customer Connectedness Analytics Groups 312

Experience Matters

NOVEMBER 9, 2016

I’m sure you’re not surprised to hear that mobile customer experience is on the rise, but this infographic provides some more insights on what that shift looks like.

Infographics 317

Infographics Groups Data Customer Experience 317

Experience Matters

JANUARY 18, 2018

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. This first infographic looks at CX efforts and the ROI of those activities. Here are links to download different versions of the infographic: Infographic: in .jpg

Infographics 140

Infographics ROI Groups Customer Experience 140

Experience Matters

DECEMBER 27, 2016

Voice of the Customer (VoC) programs are a central part of most customer experience efforts. You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ x […]. For additional info, check out our VoC resource page.

Infographics 286

Infographics Resources Report Customers 286

Experience Matters

DECEMBER 27, 2016

Voice of the Customer (VoC) programs are a central part of most customer experience efforts. You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ x 24″): poster in pdf, poster in png Filed under: […].

Infographics 286

Infographics Report Customers Customer Experience 286

Experience Matters

MARCH 15, 2018

As part of our focus on this topic, we put together this infographic that focuses on how we can Humanize CX. It identifies six fundamental characteristics of human beings—Hopeful, Intuitive, Self-Centered, Emotional, Motivated, and Social—that you need to keep in mind when you’re thinking about your customers and employees.

Infographics 218

Infographics Customer Experience Customers Groups 218

CloudCherry

MARCH 8, 2018

Over the years, women have played an immense role in shaping Customer Experience. So, we’ve come up with an infographic to highlight the Top 5 Women Customer Experience Influencers. DELIVER GREAT CUSTOMER EXPERIENCES!

Infographics 236

Infographics Customer Experience Policies Loyalty 236

CloudCherry

MARCH 8, 2018

Over the years, women have played an immense role in shaping Customer Experience. So, we’ve come up with an infographic to highlight the Top 5 Women Customer Experience Influencers. DELIVER GREAT CUSTOMER EXPERIENCES!

Infographics 220

Infographics Customer Experience Policies Loyalty 220

Experience Matters

OCTOBER 23, 2014

This video explains The Six Laws of Customer Experience. I published the 6 Laws of CX several years ago, yet it remains equally relevant today and is one of the most popular documents about customer experience, with over 100K downloads. Customer experience'

Video 335

Video Customer Experience Infographics eBook 335

Experience Matters

OCTOBER 3, 2017

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. ” It is part of a broader celebration of Customer Experience Day. ” It is part of a broader celebration of Customer Experience Day.

Infographics 235

Infographics Customer Experience Professionals Groups Customer Experience 235

Experience Matters

NOVEMBER 9, 2016

I’m sure you’re not surprised to hear that mobile customer experience is on the rise, but this infographic provides some more insights on what that shift looks like.

Infographics 254

Infographics Groups Data Customer Experience 254

InMoment XI

FEBRUARY 28, 2022

Whether you’re just getting started on your customer experience (CX) initiative or hitting pause to see how things are going, the term “ customer experience governance ” is probably something you hear your team bring up all the time. Customer Experience Governance Approach #1: Directive.

Government 418

Government Customer Experience Infographics Groups 418

Experience Matters

JULY 25, 2018

We’re always looking for ways to share interesting data and concepts, so we regularly publish parts of our content in infographics. In case you’ve missed any of them, here’s a collage of the infographics that we’ve already published this year.

Infographics 181

Infographics Customer Experience ROI Customer Centricity 181

Experience Matters

AUGUST 23, 2018

This video explains The Six Laws of Customer Experience. You can download the free eBook and see our infographic. Video Script: Just like the laws that govern physics, there are a set of fundamental truths that explain how organizations treat their customers.

Video 283

Video Infographics Customer Experience eBook 283

Experience Matters

FEBRUARY 26, 2018

In other words, you can’t be customer-centric unless you have a highly engaged workforce. Here are links to download different versions of the infographic: Infographic: in .png The post Employee Engagement: A Goldmine of Untapped Value (Infographic) appeared first on Customer Experience Matters®.

Employee Engagement 218

Employee Engagement Infographics Engagement Customer Centricity 218

Experience Matters

SEPTEMBER 6, 2017

Here’s an infographic that provides an overview. You can download the graphic in several formats: Infographic in.jpg or in.pdf Poster (18″ x 24″) in .jpg jpg or in.pdf.

Infographics 244

Infographics Groups Report Chief Customer Officer 244

CloudCherry

FEBRUARY 1, 2018

The modern-day banking customer has evolved over the years. The dawn of the Digital Age has not only made it easier for customers to engage with banking institutions but also given them more choices. Customers are also more aware today. They’re looking for unique and delightful experiences.

Infographics 239

Infographics Banking Policies Loyalty 239

Experience Matters

FEBRUARY 8, 2018

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. In this infographic, we examine 12 factoids on CX ratings, people, and leadership. jpg format, in .pdf

Infographics 205

Infographics Leadership ROI Groups 205

Experience Matters

MAY 7, 2018

Voice of the Customer (VoC) programs are a critical component for many CX efforts. This infographic examines those efforts. Here are links to download different versions of the infographic: Infographic: in .png Make sure to visit our VoC/NPS Resource Page for more help in building your VoC program. png format, in .pdf

Infographics 206

Infographics NPS Resources Customers 206

Lumoa

NOVEMBER 8, 2018

According to The State of the Customer Experience survey that we did earlier in 2018, all companies track customer experience using one or several of the 6 world-wide recognised KPIs: Net Promoter Score (NPS), Customer Satisfaction (CSAT), Churn rate, Retention rate, Customer Lifetime Value (CLV) or Customer Effort Score (CES).

Metrics 405

Metrics Net Promoter Score Customer Experience Effort Score 405

CX Accelerator

FEBRUARY 2, 2020

If one of them came to me and asked, “Uncle Jeremy, I’d sure love to follow in your footsteps and pursue a career in customer experience (CX). While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not? Yael McCue.

Customer Experience 320

Customer Experience Customer Journeys Tourism Exercises 320

Experience Matters

DECEMBER 31, 2014

14 Customer Experience Trends for 2014 (The Year of Empathy). 2014 Temkin Experience Ratings. Don’t Confuse Customer Service With Customer Experience (2009). Five Questions That Drive Customer Journey Thinking. Free eBook: People-Centric Experience Design. Customer experience'

Net Promoter Score 254

Net Promoter Score Customer Journeys Infographics Customer Experience 254

Vonage

MAY 24, 2016

New research from NewVoiceMedia offers a compelling view of the consequences of poor customer service in the U.S. businesses each year following bad customer experiences. Check out this infographic to discover the impact of poor customer service and then download our free research report for more info.

Infographics 0

Infographics Customer Service Poor Customer Service Study 0

Experience Matters

AUGUST 9, 2017

I hate to break this news to you, but your customers most often interact with your organization because they have to, not because they want to. That’s why it’s critical for organizations to understand and to design experiences for their customers’ journeys. As you can see in the Read More.

Customer Journeys 321

Customer Journeys Infographics Customers Interaction 321

Experience Matters

AUGUST 9, 2018

In the report Propelling Experience Design Across An Organization, we examine how companies can best use a very important skill, experience design. This infographic provides an overview. Here are links to download different versions of the infographic: Infographic: in .jpg jpg format 18? poster: in .png

Infographics 163

Infographics Report Customer Experience Data 163

CloudCherry

FEBRUARY 26, 2018

Companies have forever been collecting feedback from customers. Despite listening to customers endlessly, they still don’t know how to act on all that feedback. If you’re one of the suspects with an under-performing VOC program, then this infographic is for you. It’s never the intent that is under question.

Infographics 230

Infographics Voice of Customer Policies Feedback 230

Experience Investigators by 360Connext

DECEMBER 29, 2014

We had a great 2014 but more importantly, customers did, too! Leaders of all types of organizations began to walk the talk around improving their customer experience. Understanding customer touchpoints is essential to delivering a superior customer experience. Customer or Company Mission?

Customer Journeys 300

Customer Journeys Customer Experience Touchpoint Social Media 300

Experience Matters

JANUARY 15, 2016

People always ask about the connection between customer experience and business results. In this infographic, we share data from the Temkin Group research report, ROI of Customer Experience 2015. You can download (and print) this infographic in different forms: Infographic : infographic in pdf , infographic in png.

Infographics 120

Infographics ROI Customer Experience Groups 120

Michelli Experience

DECEMBER 28, 2016

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Infographics 214

Infographics Customer Experience Customers Employee Engagement 214

Michelli Experience

JULY 19, 2017

The post {Infographic} Winning Customer Experiences – Simple Matter of Trust appeared first on Joseph Michelli.

Infographics 140

Infographics Customer Experience Customers Consulting 140

Experience Matters

APRIL 30, 2018

In a recent post, I discussed how the CX Institute fills a customer experience transformation gap. We created this infographic to tell the full story. Companies can’s become customer-centric without an approach that touches all employees. I encourage you to check out the CX Institute.

Infographics 163

Infographics Customer Centricity Training Customers 163

GetFeedback

SEPTEMBER 24, 2019

If you’re reading this article you’ve probably read or heard about the book: “ The Effortless Experience: Conquering the New Battleground for Customer Loyalty. ”. We’re not the only ones who think so—there’s much debate on whether low-effort is really the key to great customer experience.

Infographics 170

Infographics Loyalty NPS Metrics 170

Michelli Experience

JANUARY 5, 2017

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Infographics 235

Infographics Customer Experience Customers Consulting 235

Experience Matters

FEBRUARY 4, 2016

Every year, Temkin Group publishes a lot of leading-edge customer experience research.

Infographics 120

Infographics Customer Experience Groups Report 120

Vonage

APRIL 30, 2019

When customers call support for help, they’re already facing problems. All your customer experience efforts are destroyed in the space of a single call! Customer experience is often cited as the number one concern of CEOs. And customers are confirming this: they’re willing to pay more for a great experience.

Infographics 213

Infographics Contact Center Chatbots Course 213