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Customer Experience

Infographics

Leadership

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12 CX Factoids: Ratings, People, and Leadership (Infographic)

Experience Matters

FEBRUARY 8, 2018

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. In this infographic, we examine 12 factoids on CX ratings, people, and leadership. jpg format, in .pdf

Infographics Leadership ROI Groups

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Collage of 2018 Customer Experience Infographics (So Far)

Experience Matters

JULY 25, 2018

We’re always looking for ways to share interesting data and concepts, so we regularly publish parts of our content in infographics. In case you’ve missed any of them, here’s a collage of the infographics that we’ve already published this year.

Infographics Customer Experience ROI Customer Centricity

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Webinars

What Your Financial Statements Are Telling You—And How to Listen!

Trending Sources

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6 Most Popular Customer Experience Metrics and KPIs Explained Simply

Lumoa

NOVEMBER 8, 2018

According to The State of the Customer Experience survey that we did earlier in 2018, all companies track customer experience using one or several of the 6 world-wide recognised KPIs: Net Promoter Score (NPS), Customer Satisfaction (CSAT), Churn rate, Retention rate, Customer Lifetime Value (CLV) or Customer Effort Score (CES).

Metrics

Metrics Net Promoter Score Customer Experience Effort Score

Webinars

What Your Financial Statements Are Telling You—And How to Listen!

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6 Levers For Executive Commitment to CX (Infographic)

Experience Matters

SEPTEMBER 6, 2017

Here’s an infographic that provides an overview. You can download the graphic in several formats: Infographic in.jpg or in.pdf Poster (18″ x 24″) in .jpg jpg or in.pdf.

Infographics Groups Report Chief Customer Officer

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10 Must-Reads for a Better Customer Experience in 2015

Experience Investigators by 360Connext

DECEMBER 29, 2014

We had a great 2014 but more importantly, customers did, too! Leaders of all types of organizations began to walk the talk around improving their customer experience. Understanding customer touchpoints is essential to delivering a superior customer experience. Customer or Company Mission?

Customer Journeys

Customer Journeys Customer Experience Touchpoint Social Media

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Customer Resolution 2017 – Perfect Experiences {Infographic}

Michelli Experience

DECEMBER 28, 2016

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Infographics Customer Experience Customers Employee Engagement

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Customer Experience Excellence – The Science and the Craft {Infographic}

Michelli Experience

JANUARY 5, 2017

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Infographics Customer Experience Customers Consulting

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CX in the C-Suite: Webinar With Mercedes-Benz CEO

Experience Matters

OCTOBER 14, 2014

As part of Customer Experience Day , I interviewed Mercedes-Benz USA (MBUSA) CEO Steve Cannon on a CXPA.org webinar called Customer Experience from the C-Suite. Change takes focused leadership. Related: The Untapped Value of Employee Engagement (Infographic) ). CX is about culture, not a veneer.

Net Promoter Score

Net Promoter Score Employee Engagement Leadership B2B

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{Infographic} Gratitude is a Customer Experience Differentiator

Michelli Experience

NOVEMBER 9, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics Customer Experience Consulting Customers

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{Infographic} Go Human, Go Methodical but Above All Else GO for VALUE

Michelli Experience

JANUARY 31, 2018

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics Consulting Customer Experience Company

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{Infographic} Getting More Referrals

Michelli Experience

APRIL 12, 2017

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Infographics Employee Engagement Consulting Customer Engagement

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Temkin Group: 5 Years of CX Thought Leadership (Infographic)

Experience Matters

APRIL 27, 2015

As part of tomorrow’s celebration of Temkin Group’s 5th year anniversary , we created an infographic highlighting some of our research over the previous five years. It was fun putting this together and reflecting on all that we’ve done. The bottom line : We’re looking forward to the next five years!

Infographics Groups Leadership Customer Experience

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{Infographic} The Risk of Excellence: Avoiding Customer Experience Mediocrity

Michelli Experience

OCTOBER 4, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics Customer Experience Consulting Customers

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{Infographic} Revisiting Convenience – Lessons from H2O

Michelli Experience

MARCH 16, 2017

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Infographics Employee Engagement Customer Engagement Engagement

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{Infographic} Leading with the Good: A Must have for Customer Experience Success

Michelli Experience

AUGUST 30, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics Customer Experience Consulting Customers

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Converse 2022

Uniphore

JANUARY 4, 2022

Infographics. Uniphore Collaborates with Cisco to Enable Better Customer Experiences. How are you planning to leverage conversations to drive revenue and customer retention? Discover new ways to build and enhance contactless relationships with customers. Conversational AI Platform. U-Self Serve. Case Studies.

Contact Center Multi-Channel Innovation Customer Retention

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Our 5 Favorite Customer Experience Articles Right Now

BlueOcean

FEBRUARY 11, 2020

The Digital Challenges of Achieving Stellar Customer Experience. This Gartner article explores the top challenges of achieving a seamless customer experience through digital customer service – think website-based self-service, automation, AI and machine learning, big data, chatbots and Natural Language Processing, CRM capabilities.

Customer Experience

Customer Experience Net Promoter Score Self Service Effort Score

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{Infographic} Empathetic Design

Michelli Experience

JANUARY 24, 2018

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Empathetic Design appeared first on Joseph Michelli. Michelli, Ph.D.

Infographics Consulting Customer Experience Company

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{Infographic} Small is the new Big: Customer Experience Excellence One Opportunity at a Time

Michelli Experience

NOVEMBER 2, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics Customer Experience Consulting Customers

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Infographic: Customer Experience Creation: Give ’em a Reason to Hire & Keep You

Michelli Experience

JUNE 22, 2017

The post Infographic: Customer Experience Creation: Give ’em a Reason to Hire & Keep You appeared first on Joseph Michelli.

Infographics Customer Experience Customers Customer Experience Design

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Strategic Positioning Infographic | Is Your Customer Experience Agile Enough?

Michelli Experience

MARCH 7, 2018

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post Strategic Positioning Infographic | Is Your Customer Experience Agile Enough?

Infographics Customer Experience Consulting Customers

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{Infographic} Recovering Business Trust

Michelli Experience

AUGUST 2, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Recovering Business Trust appeared first on Joseph Michelli.

Infographics Consulting Customer Experience Company

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{Infographic} When It Matters Most

Michelli Experience

SEPTEMBER 14, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} When It Matters Most appeared first on Joseph Michelli. Michelli, Ph.D.

Infographics Consulting Customer Experience Company

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{Infographic} Guilt or Greatness?

Michelli Experience

AUGUST 17, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Guilt or Greatness? Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics Consulting Customer Experience Company

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{Infographic} Customer Experience Lessons from Television Advertising’s Biggest Day in America

Michelli Experience

FEBRUARY 8, 2018

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics Customer Experience Advertising Consulting

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{Infographic} Getting More Referrals

Michelli Experience

APRIL 12, 2017

The post {Infographic} Getting More Referrals appeared first on Joseph Michelli.

Infographics Employee Engagement Consulting Customer Engagement

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{Infographic} Complexly Simple | Success Can Breed Mediocracy

Michelli Experience

DECEMBER 6, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics Consulting Customer Experience Company

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{Infographic} Not Just Fast: Understanding a Responsive Experience

Michelli Experience

SEPTEMBER 27, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics Consulting Customer Experience Company

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{Infographic} High Trust = Happy Employees, Customers, Shareholders, & Leaders

Michelli Experience

JULY 26, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics Consulting Customers Customer Experience

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CX for Smarties, A Beginner’s Guide to Customer Experience

Experience Matters

FEBRUARY 23, 2015

We’re often asked to help people who have recently taken on new responsibilities in customer experience (which is commonly abbreviated as CX). This graphic from the report “ The ROI of Customer Experience, 2014 ” shows the connection between CX and loyalty. How Do You Build A Customer-Centric Culture?

Customer Connectedness

Customer Connectedness Infographics Customer Experience Video

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Customer Centricity | Infographic

Michelli Experience

FEBRUARY 21, 2018

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post Customer Centricity | Infographic appeared first on Joseph Michelli.

Infographics Customer Centricity Consulting Customers

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{Infographic} Empathic Design

Michelli Experience

JANUARY 24, 2018

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Empathic Design appeared first on Joseph Michelli. Michelli, Ph.D.

Infographics Consulting Customer Experience Company

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{Infographic} Transforming Optimism on Transformation

Michelli Experience

MAY 17, 2017

The post {Infographic} Transforming Optimism on Transformation appeared first on Joseph Michelli.

Infographics Customer Engagement Loyalty Engagement

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{Infographic} Going Beyond the Presents for the Christmas Season

Michelli Experience

DECEMBER 20, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Michelli, Ph.D. Follow on Twitter: @josephmichelli.

Infographics Consulting Customer Experience Company

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{Infographic} Make It Easy or Turn Out the Lights

Michelli Experience

JANUARY 17, 2018

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Make It Easy or Turn Out the Lights appeared first on Joseph Michelli.

Infographics Consulting Customer Experience Company

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{Infographic} Please Ask My Opinion But Not Too Much!

Michelli Experience

NOVEMBER 29, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Please Ask My Opinion But Not Too Much! Michelli, Ph.D.

Infographics Consulting Customer Experience Company

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{Infographic} Big Data to the Rescue of the Passenger Experience?

Michelli Experience

AUGUST 23, 2017

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Big Data to the Rescue of the Passenger Experience? Michelli, Ph.D.

Infographics Data Consulting Customer Experience

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{Infographic} What Are Your UICs?

Michelli Experience

APRIL 26, 2017

The post {Infographic} What Are Your UICs? appeared first on Joseph Michelli.

Infographics Customer Experience Design Consulting Customer Engagement

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{Infographic} Service Delivered: Timeless Change

Michelli Experience

JUNE 8, 2017

The post {Infographic} Service Delivered: Timeless Change appeared first on Joseph Michelli.

Infographics Customer Experience Design Customer Engagement Loyalty

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{Infographic} Supercharge your business by letting go

Michelli Experience

JANUARY 4, 2018

The post {Infographic} Supercharge your business by letting go appeared first on Joseph Michelli.

Infographics Consulting Customer Experience Design Leadership

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{Infographic} Retail Armageddon, Chupacabra, and Other Myths

Michelli Experience

DECEMBER 28, 2017

The post {Infographic} Retail Armageddon, Chupacabra, and Other Myths appeared first on Joseph Michelli.

Infographics Retail Consulting Customer Experience Design

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Branded Customer Experiences {Infographic}

Michelli Experience

JUNE 29, 2016

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Infographics Brands Customer Experience Customers

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Stepping To The Curb – Go Faster…Make It Easier {Infographic}

Michelli Experience

OCTOBER 5, 2016

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Infographics Employee Engagement Innovation Customer Engagement

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Abundantly Moving Beyond Business Fear {Infographic}

Michelli Experience

JUNE 22, 2018

is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Sign up for The Michelli Experience newsletter. Sign up for The Michelli Experience newsletter.

Infographics Consulting Customer Experience Company