Customer Bliss

MARCH 16, 2017

We’ve talked before on this blog about the need to be a customer-focused CEO. But since CEOs are often the major decision-maker within an organization, it’s important to understand the decision-making styles of customer-focused CEOs. This behavior is a hallmark of CEOs obsessed with building customer-driven growth.

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Customer Focused Social Media Leadership Customers 188

Experience Investigators by 360Connext

OCTOBER 20, 2014

As business owners, we want to believe if we INTEND to have a customer-focused organization, we will! It’s organic – we just ARE customer focused. Consider the ways growth and scale as an organization can threaten the focus on the customer. appeared first on Customer Experience Consulting.

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Customer Focused Employee Engagement Culture Social Media 289

Alida

SEPTEMBER 8, 2022

A customer-centric approach goes beyond selling products and services. It aims to understand the customer and establish long lasting relationships.

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Customer Centricity Customer Focused Customers Customer Experience 130

Heart of the Customer

JUNE 18, 2020

The post The Myth of the Customer-Focused CX Leader appeared first on Heart of the Customer. During a break, I turned to Diane and said, “There’s something here. I’m not sure what it is, but something stands out as different.” […].

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Customer Focused Customers Customer Experience Tips 107

Beyond Philosophy

SEPTEMBER 11, 2021

You were just trying to market the latest brand effort to your new and existing customer base. Unfortunately, your marketing inadvertently damaged your customer focus. How you segment customers also contributes to this damage, as well as how well you understand your customers’ expectations of you. How can we help?

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Customer Focused Marketing Customer Centricity Consulting 78

Blake Morgan

MAY 24, 2022

Skullcandy has created an impressive (and growing) company with its outstanding products and customer-focused marketing strategy. CMO Jessica Klodnicki involves the entire company in creating engaging content that resonates with its unique customer base. . A customer-focused marketing strategy involves the entire company.

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Customer Focused Strategy Marketing Customer Centricity 59

Beyond Philosophy

OCTOBER 8, 2020

The post 5 Rules for Driving Down Costs in a Customer-Focused Way appeared first on CX Consulting. Colin is an international author of six bestselling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

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Customer Focused Call Center Consulting Measurement 173

Experience Investigators by 360Connext

OCTOBER 6, 2014

Customer experience is about so much more than call-center scripts or proper protocol around customer complaints. The best companies, the ones we know as customer experience leaders, adopt a customer focused view to everything. Silos make understanding the customer journey that much harder.

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Customer Focused Employee Engagement Call Center Social Media 275

ShepHyken

APRIL 11, 2018

His plea was, “We are so NOT customer-focused, and we need to be!” He then shared what may be one of the most crystal-clear examples of the difference between a company that is customer focused and one that isn’t. Whether you’re customer-focused or not, this exercise is helpful. Follow on Twitter: @Hyken.

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Customer Focused Self Service Touchpoint Banking 104

Blake Morgan

MAY 3, 2022

The result is a frictionless experience that continues to disrupt the industry and shine as an example for all customer-focused digital brands. . Customer-Centric Mindset. Blake Morgan is a customer experience futurist and the bestselling author of The Customer of the Future.

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Customer Focused Self Service Transportation Effort Score 59

CSM Magazine

SEPTEMBER 29, 2022

Being customer focused is all about making sure your relationships revolve around your clients and lead to their satisfaction. Customer focus is a type of company culture that focuses on putting the needs of clients first. Have the Entire Company Develop a Customer-Focused Approach.

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Customer Focused How To Effort Score Social Media 52

Michel Falcon Experience

DECEMBER 31, 2014

How do you personally define a customer-focused company? I’m not talking about a company that claims to be customer-focused but one that genuinely obsesses over improving their customer experience. Year after year, we hear of companies of all sizes wanting to focus more on their customer experience.

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Customer Focused Company Employee Experience Resources 167

Blake Morgan

SEPTEMBER 20, 2022

You can’t build relationships, get feedback, understand customers, or share information without being a great communicator. But there’s a difference between communication that is brand-focused and communication that is customer-focused. . Here are three tips from Amy for customer-focused communication: .

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Customer Focused Communication Tips Customer Care 59

CSM Magazine

DECEMBER 18, 2023

Sometimes, they may bring more benefits to one group more than another, whether that’s employees, customers, or shareholders. Yet setting out to please your customers is not always as straightforward as it might seem. Who do business innovations serve?

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Innovation Customer Focused How To Transportation 52

CX Journey

JULY 5, 2017

Image courtesy of Pixabay Customer focus. I recently attended a webinar about how to develop a customer-centric culture. One of the questions during the Q&A at the end of the webinar was something along the lines of, "Doesn't more customer focus means less focus on products, etc.?" It's all about customer focus.

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Customer Focused Customer Centricity Policies Culture 138

Blake Morgan

MARCH 21, 2023

The company can disrupt a long-held industry because leaders are laser-focused on customers. According to Liane Pierce, VP of Client Experience at Betterment, the hallmark of a customer-focused leader is someone who is passionate about the product. A customer focus isn’t something leaders can practice once.

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Leadership Customer Focused Customer Centricity How To 59

Customer Bliss

JANUARY 26, 2016

Delivering a reliable and then innovative customer experience requires adding a customer focus competency to the core competencies of your business (as important as products, finance, marketing or sales). The customer-focused experience needs to be built and honed as a skill.

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Customer Focused Chief Customer Officer How To Metrics 120

Blake Morgan

AUGUST 8, 2023

. __ Blake Morgan is a customer experience futurist and the bestselling author of The Customer of the Future. For regular updates on customer experience, sign up for her weekly newsletter here. The post Customer-Focused Leadership Advice from United Airlines’ Former CEO appeared first on Blake Morgan.

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Airlines Customer Focused Leadership Travel 52

Blake Morgan

JULY 11, 2023

. __ Blake Morgan is a customer experience futurist and the bestselling author of The Customer of the Future. For regular updates on customer experience, sign up for her weekly newsletter here. The post Inside Choice Hotel’s Customer-Focused Data Strategy appeared first on Blake Morgan.

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Customer Focused Data Strategy Hotels 45

Vonage

SEPTEMBER 16, 2016

Their hiring and training is focused on customer service, and they truly deliver it. Here are some areas that differ between customer-focused companies and operations-focused companies: Empowerment: Employees in a customer-focused company are given the freedom to make decisions for the benefit of the customer.

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Customer Focused Company Infographics Poor Customer Service 120

Customer Bliss

JUNE 2, 2016

What are the customer focus competency recipe cards and what are they based on? Today, I wanted to quickly talk about customer focus competency recipe cards, which are available on this site. I get asked often what they are or what that means, so I thought a quick post clarifying customer focus competency would be in order.

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Customer Focused Leadership Customers Innovation 100

Brad Cleveland Blog

MARCH 3, 2023

To customers, this was just confirmation the restaurant … Continue reading → The post 6 Traits of a Customer-Focused Culture appeared first on Brad Cleveland. Referrals spread rapidly, reviews were positive, and before long, the waits to get in became longer.

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Customer Focused Culture Customers Contact Center 47

Blake Morgan

NOVEMBER 29, 2022

Blake Morgan is a customer experience futurist and the bestselling author of The Customer of the Future. For regular updates on customer experience, sign up for her weekly newsletter here. . The post Driverless Cars With A Customer Focus: Inside Cruise’s Growth appeared first on Blake Michelle Morgan.

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Customer Focused Employee Engagement Innovation Connections 59

Experience Investigators by 360Connext

MARCH 30, 2016

Co-creation sessions, customer journey workshops and customer-focused innovation summits can sound so sexy and intriguing. We envision a group working cohesively, rolling up their collective sleeves to create an improved customer-centric culture and earn long-term loyalty from customers. We all see the […].

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Customer Focused Innovation Customer Journeys Customer Centricity 110

Vonage

FEBRUARY 4, 2016

Leadership has to be focused on the strategies that will have a lasting impact on the customer-focused culture. Keep purpose on your agenda, bring it to each meeting and incorporate it into decisions that affect the team, the customer and your bottom line. Stay focused to engage. Talk purpose.

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Customer Focused Culture Leadership Omni-Channel 120

Michel Falcon Experience

SEPTEMBER 17, 2014

To be customer focused, a CEO must pay great attention to past, present and future customer behaviours, motivations and aversions. Do you work with a customer focused CEO? Does he invest to improve the company’s customer experience on a consistent basis? They genuinely want to engage with customers.

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Customer Focused Customer Centricity ROI Case Study 167

Brad Cleveland Blog

JULY 27, 2023

The good news is research shows that employees want to know … Continue reading → The post Building Trust and Empowerment with Customer-Focused Coaching appeared first on Brad Cleveland. Many employees face coaching with nervousness and sometimes even dread.

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Customer Focused Customers Customer Service Contact Center 45

Customer Bliss

JULY 19, 2018

In today’s lively chat with Sue, we talk about her customer service experience and leadership that paved the way for her success in transforming the CX culture at Newegg, a multi-billion dollar company that has been customer-focused since its inception. Customer Experience Leadership Means Being a Team Player.

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Customer Focused Multi-Channel How To e-support 129

CustomerSuccessBox

AUGUST 31, 2021

And to get there, customer engagement is the only way forward. The post Keep your customers focused and engaged appeared first on. As long as they get value, they would keep using your product and also be your trusted advocate.

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Customer Focused Engagement Net Promoter Score Customer Success 59

Blake Morgan

AUGUST 29, 2022

Today, the growing and thriving restaurant is rapidly expanding, thanks largely to a customer-focused digital approach to dining. Blake Morgan is a customer experience futurist and the bestselling author of The Customer of the Future. For regular updates on customer experience, sign up for her weekly newsletter here. .

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Customer Focused Loyalty Programs Customer Centricity Technology 59

Customer Bliss

FEBRUARY 22, 2016

We’ve talked before on this blog about the need to be a customer-focused CEO. But since CEOs are often the major decision-maker within an organization, it’s important to understand the decision-making styles of customer-focused CEOs. This is important in any leader, but especially in a customer-focused CEO.

Customer Focused 100

Customer Focused Leadership Social Media Customers 100

ShepHyken

AUGUST 9, 2017

While good customer service training teaches the how-to’s, great customer service training goes into the mindset – and, that’s more than having a great attitude with lots of smiles and a warm personality. That’s important, but a customer-focused mindset goes beyond that. For information contact or www.hyken.com.

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Customer Focused Customer Service Training Training Customers 83

Experience Investigators by 360Connext

APRIL 9, 2015

More Posts - Website Follow Me: The post Is Your Mission Customer-Focused, or an Empty Promise? appeared first on Customer Experience Consulting. Blog Customer Experience Featured brand promise communication Customer-Centric customer-focused linkedin mission statement'

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Customer Focused Multi-Channel Customer Centricity Social Media 110

Heart of the Customer

JUNE 28, 2017

They see their role as being on the outside, there to show the business what the customers really […]. The post Three steps to create customer-focused change appeared first on Heart of the Customer. Immature CX practitioners often see themselves there to drive the business.

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Customer Focused Customers Customer Experience Employee Engagement 87

Cyara

SEPTEMBER 20, 2022

To spark innovation and help you unleash the power that flawless CX can have on the success of your business, we’re hosting Xchange, Cyara’s customer-focused CX event in Pittsburgh this Fall. Right now is the best time to reimagine CX!

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Customer Focused Innovation Customers Customer Experience 52

Help Scout

AUGUST 22, 2023

This guide will show you how to build a business known for its commitment to its customers. Read the full article

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Customer Focused Company Customers How To 40