Horizon CX

MAY 19, 2023

In Customer Experience, we often hear about transformational change as one of the descriptors of those within the discipline and many CX professionals have fashioned and even subtitled themselves as organizational change agents.

Customer Centricity 130

Customer Centricity Leadership Culture Customer Experience Management 130

Wootric CX Blog

FEBRUARY 14, 2019

She was tapped to look after the customer experience as a whole as company growth accelerated. Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Angus Yang. Guneet Singh. A CX Consulting.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Kustomer

JULY 29, 2021

I didn’t think Chicago style pizza was part of that, but you can buy stuff like medication and fashion and tools and groceries, everything all to Pam’s point, just with the click of a button. What do you know about that customer based on maybe an online assessment that they’ve filled out? Pam O’Neal: (16:05).

Omni-Channel 98

Omni-Channel Social Media e-support Self Service 98

Kustomer

NOVEMBER 1, 2021

I didn’t think Chicago style pizza was part of that, but you can buy stuff like medication and fashion and tools and groceries, everything all to Pam’s point, just with the click of a button. What do you know about that customer based on maybe an online assessment that they’ve filled out? Pam O’Neal: (16:05).

Omni-Channel 52

Omni-Channel Social Media Strategy e-support 52

DCX

AUGUST 25, 2024

How can you capture the nuances of customer journeys? One Size Doesn't Fit All in CX You've just read about an amazing best practice that transformed a company's customer experience. Don't Let Data Drown Out Intuition In your quest to be data-driven, don't forget the value of good old-fashioned customer understanding.

Customer Centricity 52

Customer Centricity Customer Satisfaction Effort Score Culture 52