10 Takeaways from Our Day One Pulse Everywhere Keynote
Gainsight
JUNE 9, 2021
The end of this part of the keynote came with a fantastic reveal: a new study is being released today on the subject of retention, and how it affects value, and revenue of publicly traded companies. What an important and exciting justification for the existence of CS—the effect on customer retention and net dollar retention (NDR).
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