Remove Customer Focused Remove Customer Satisfaction Remove Customer Service
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Top 5 Customer Service & CX Articles for Week of October 28, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. My Comment: We kick off this week’s Top Five roundup with another article featuring Forrester Research’s take on customer obsession, and this time the focus is on B2B. What Customer Service Trends Should You Jump On Now?

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Customer Service or Lip Service?

CX Journey

In your company, is "customer focus" just a poster on the wall? How many times have you walked into an establishment and been bombarded by posters or signs about customer satisfaction, listening to customers, great customer service, etc.? Take care of the customer. Not lip service.

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CX Awareness. How Customer-Centric is Your Organization?

ECXO

How Customer-Centric is Your Organization? We live in such a dynamic business environment that adopting a customer-centric mindset is not just beneficial; it’s necessary. Companies that prioritize customer satisfaction tend to enjoy higher loyalty rates, better brand reputation, and, ultimately, more robust bottom lines.

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How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

Leadership also needs to model the change talking about customers consistently, celebrating customer-focused wins, and incorporating customer impact into decision-making criteria. Core values and incentives should be aligned to encourage customer-focused behavior.

B2B 314
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Customer Experience in Banking: A Guide to Improve Trust & Satisfaction

InMoment XI

Customer experience in branch banking You need to re-think the concept of branch banking in order to leap ahead of the competition and improve customer experience across all your physical locations. Introduce loyalty programs to reward long-term customers for their continued use of your banking services.

Banking 195
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40 Customer Retention Statistics You Need to Know

GetFeedback

Here are 40 customer retention statistics that reinforce the growing need for customer experience management. Customer Retention by the Numbers. Churn is closely tied to customer satisfaction , and for obvious reasons. One in three customers will pay more to receive a higher level of service.

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Why A Customer Engagement Platform Is Crucial for Business Success

InMoment XI

They integrate with apps, websites, and social media to provide a consistent customer experience across all channels. These platforms focus on improving customer experience metrics such as customer satisfaction, loyalty, and retention.