TechSee

SEPTEMBER 29, 2020

This is especially relevant in today’s customer-focused marketplace, where expectations are high, and customer service excellence has become a competitive advantage. In addition, failure to provide a timely resolution to a customer’s issue is an important contributor to customer dissatisfaction.

Call Center 196

Call Center Self Service Strategy Contact Center 196

Verint

JULY 11, 2017

Verint launched its gamification solution as part of its customer engagement optimization suite back in 2013. Using this solution, Verint recently deployed a gamification program in its EMEA sales organization. Using this solution, Verint recently deployed a gamification program in its EMEA sales organization.

Gamification 35

Gamification Employee Engagement CRM Sales 35

NobelBiz

FEBRUARY 27, 2024

It represents a holistic approach that is aimed at transforming call center functions into a streamlined, customer-focused powerhouse. The ultimate objectives are crystal clear: Boost Customer Satisfaction : Happy customers are loyal customers. Key Performance Indicators (KPIs) provide valuable insights.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Verint

AUGUST 17, 2017

Solutions such as gamification, communities, robotics, and highly flexible workforce management software can help make life easier for customer service executives, and more satisfying for customer service agents, in the years ahead.

Contact Center 30

Contact Center Employee Engagement Engagement Gamification 30

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Verint

MARCH 19, 2018

Gamification: functional and fun. It was a fun challenge that brought us together as a team to accomplish something faster than if we’d attempted it as individuals. This brings me to the thought of communities and how similar the experiences and end results are. This was going to be fun, and we were all in it to win it.

Self Service 33

Self Service Gamification Contact Center Exercises 33

SurveySparrow

MARCH 21, 2023

4 top B2B customer experience metrics to track You must concentrate on the indicators that reflect your company’s unique goals. Let’s look at some of the B2B customer experience that you must compulsorily track. #1. You must treat your employees right, which will surely reflect how the former will treat your customers.

B2B 52

B2B Customer Journeys Customer Experience B2C 52