Remove Customer Focused Remove Customer Service Representative Remove Entertainment
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5 Top Customer Service Articles for the Week of April 8, 2019

ShepHyken

My Comment: My friend Steve Curtin, fellow customer service expert, shares an entertaining story about a problematic experience at a hotel restaurant. How to Engage Remote Customer Service Teams by John Ernsberger. So you can imagine my disappointment when our server told me it was no longer on the menu.

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10 Outstanding Customer Experience Examples Under Diverse Sectors

SurveySparrow

Delivering a standout customer experience (CX) is the key to outpacing your competition and fostering customer loyalty. To give you an idea of what excellence in this domain looks like, we’ve compiled ten stellar customer experience examples from e-commerce, technology, retail, entertainment, food and beverage, etc.

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This Is How You Save On Customer Support

LiveChat

From becoming “friends” with customers via social media to getting inside their pockets via smartphone apps to offering customer support 24 x 7 x 365, businesses have pulled no stops at pleasing the customer in the race for market domination. However, research paints a very different picture of customer expectations.

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5 Top Customer Service Articles for the Week of February 4, 2019

ShepHyken

(HelpCrunch) We decided to ask real CEO’s and customer service representatives about what worked for their companies and what they’re going to change this year. What we got are 24 excellent battle tested quotes on what customer service means for them in 2019. 24 tips, each one with an entertaining GIF.