ShepHyken

AUGUST 13, 2018

Each week I read a number of customer service and customer experience articles from various resources. Are You Making This Critical Connection With Your Customers to Strengthen Relationships and Drive Loyalty? My Comment: Want to get better at customer service? by Steve Bernstein.

Customer Service 72

Customer Service Loyalty B2C Study 72

ShepHyken

DECEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. The 6 Top Customer Experience Trends in 2021 by Julien Rio. ZDNet) Service and support channels have been flooded by anxious customers seeking new levels of empathetic, personalized engagement.

Customer Service 139

Customer Service e-support Ecommerce Trends 139

ShepHyken

MARCH 18, 2019

Each week I read a number of customer service and customer experience articles from various resources. 1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. My Comment: Consistent accolades about a company’s customer service and experience don’t happen by accident.

Net Promoter Score 87

Net Promoter Score Customer Service Omni-Channel Customer Centricity 87

ShepHyken

SEPTEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. The Customer Service Strategies Behind Zappos’s Success by Sharpen. TCFCR) Here are my ten tips for making customers feel welcome. favorite is the first one, which is to “Give customers hope.”

Customer Service 0

Customer Service Chatbots Culture Tips 0

ShepHyken

JULY 31, 2017

Each week I read a number of customer service and experience articles from various online resources. By the way, it’s usually not the product that causes the customer to become angry. A Closer Look at the State of NPS for the Technology Sector by Cvetilena Gocheva. Here are my top five picks from last week.

Net Promoter Score 0

Net Promoter Score Customer Service Hotels Effort Score 0

ShepHyken

JANUARY 29, 2018

Each week I read a number of customer service and customer experience articles from various resources. Customer Service Report 2018 by Olga Kolodynska, Justyna Polaczyk, Malgorzata Buksinska and Lukasz Labedzki. LiveChat) The report contains key customer service findings from 2017 and trends for 2018.

Customer Service 93

Customer Service Social Media Tips Trends 93

ShepHyken

JUNE 1, 2020

Each week I read a number of customer service and customer experience articles from various resources. 3 Things That Will Boost Your Reputation For Great Customer Service by Mark Armstrong. 3 Customer Service Lessons from Pella Corporation by Elena Constantinescu. Follow on Twitter: @Hyken.

Customer Service 68

Customer Service Omni-Channel Call Center Retail 68

ShepHyken

JULY 6, 2020

Each week I read a number of customer service and customer experience articles from various resources. The most important customer service qualities in the next normal: Expertise, empathy, and speed by Vala Afshar. He understands how to take a complex process and simplify it for the customer.

Customer Service 66

Customer Service Healthcare Customer Journeys Feedback 66

ShepHyken

DECEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. 3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. Destination CRM) What’s the difference between customer service and customer care?

Self Service 67

Self Service Customer Service Chatbots Customer Care 67

ShepHyken

OCTOBER 23, 2017

Each week I read a number of customer service articles from various online resources. My Comment: Part of an amazing customer experience can be driven by technology. Why personalization is key for retail customer experiences by Jim Dicso. Here are my top five picks from last week. The future is now!

Customer Service 74

Customer Service Retail Customer Service Training Measurement 74

ShepHyken

AUGUST 20, 2018

Each week I read a number of customer service and customer experience articles from various resources. T-Mobile is completely overhauling how its customer service works by Chris Welch. The Verge) Team of Experts launches nationwide today for postpaid customers.

Customer Service 69

Customer Service B2B B2C Innovation 69

ShepHyken

APRIL 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Net Promoter Score 82

Net Promoter Score Customer Service Self Service NPS 82

Integrity Solutions

SEPTEMBER 28, 2023

The organizations that consistently forge and maintain strong customer relationships are those that are seen as authentic and that understand how and when (and when not) to leverage technology and automation to improve the customer experience. In This Post You Will Learn: What Does Customer Service Mean?

Customer Service Training 107

Customer Service Training Training Customer Service Contact Center 107

ShepHyken

JULY 31, 2017

Each week I read a number of customer service and experience articles from various online resources. By the way, it’s usually not the product that causes the customer to become angry. A Closer Look at the State of NPS for the Technology Sector by Cvetilena Gocheva. Here are my top five picks from last week.

Net Promoter Score 52

Net Promoter Score Customer Service Hotels Effort Score 52

ShepHyken

JANUARY 9, 2017

Each week I read a number of customer service articles from various online resources. High-Performing Customer Service Teams Use Predictive Analytics by Vala Afshar. Huffington Post) The reality of today’s business landscape is that customers are more connected than ever. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Loyalty Analytics Tips 48

Customer Guru

AUGUST 21, 2018

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. with the intent of helping business leaders and organizations in improving their company culture and aligning the employees and their products/services towards the customers’ needs. Palo Alto, CA.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

ShepHyken

DECEMBER 12, 2016

Each week I read a number of customer service articles from various online resources. Is Your Digital Marketing Strategy Ready for an AI Intervention? They interviewed Jovahn Begeron and Rob Siefker about how Zappos runs their customer service. Here are my top five picks from last week. by Tara Thomas.

Omni-Channel 48

Omni-Channel Social Media Customer Service Contact Center 48

ShepHyken

SEPTEMBER 10, 2018

Each week I read a number of customer service and customer experience articles from various resources. Five Musts For Delivering ‘Legendary’ Customer Care On Social Channels by Andrew Kokes. And, there are some good stats and facts about the importance of delivering an excellent service experience.

Customer Service 13

Customer Service Social Media Poor Customer Service Customer Care 13

Thematic

JUNE 17, 2024

This enables businesses to identify areas for improvement and optimize each stage, fostering a seamless and satisfying experience that keeps customers coming back for more. Despite technological advancements, 82% of US consumers (74% global) desire more human interaction. (

Customer Experience 62

Customer Experience Analysis Policies Retail 62

ShepHyken

AUGUST 31, 2020

Each week I read a number of customer service and customer experience articles from various resources. How to Prevent Customer Churn with Retention Marketing by Lauren Pope. Learning Hub) Attracting new customers is cool and all, but do you know how to keep them around? (Who’s

Customer Service 107

Customer Service Social Media Customer Service Training Infographics 107

ShepHyken

FEBRUARY 12, 2018

Each week I read a number of customer service and customer experience articles from various resources. Why Customer Service is a Double-Edged Sword and How to Keep it From Killing Your Brand by Lisa Callahan. MartTech Exec) “It’s tough to be in a customer-facing position these days.

Net Promoter Score 78

Net Promoter Score Customer Service Infographics B2C 78

ShepHyken

JULY 9, 2018

Each week I read a number of customer service and customer experience articles from various resources. How to Deliver Terrible, Horrible, No Good, Very Bad Customer Experience by Deb Miller. Poor Customer Service Costs UK Businesses £37 Billion by Stephanie Liais. Follow on Twitter: @Hyken.

Poor Customer Service 84

Poor Customer Service Customer Service Infographics Travel 84

ShepHyken

DECEMBER 17, 2018

Each week I read a number of customer service and customer experience articles from various resources. Why Customer Experience Has Never Been More Vital by Samantha Paxson. My Comment: More trends for 2019, this time with a focus on how technology is impacting customer service.

Customer Service 79

Customer Service Trends Customer Care Case Study 79

Qualtrics

NOVEMBER 20, 2020

Self service help centers — Sometimes good customer service means helping customers help themselves with FAQ pages, help centers, and community forums. How to form a digital customer service strategy. Here are a few tips for onboarding agents to digital customer service: Implement a training program.

Customer Service 26

Customer Service Social Media Self Service Chatbots 26