Customer Focused Customer Service Strategies Sports 
ShepHyken
APRIL 11, 2023
The employees recognized that customer service is a team sport. It’s everyone’s job to make sure the customers leave happy. Unfortunately, I’ve also witnessed the opposite at a restaurant. Get more information on The Customer Focus ™ customer service training programs. I liked what I was seeing.
ShepHyken
DECEMBER 24, 2024
EVERY interaction your customers experience. Based on the experiences customers have with the best customer-focused brands, they continue to get smarter about CX and will demand more from you. Whats the first thing you think about when designing a new CX strategy? The customer. Five words are not easy!)
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
SEPTEMBER 22, 2021
Principle Seven: Make sure there is a good coach – When I look at the best teams in business, whether they are customer service teams, sales teams, finance teams, etc., The leader of a truly effective team is like the coach of a professional sports team. And, have your customers saying, “I’ll be back!” .
ShepHyken
MARCH 26, 2024
Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. I Googled the quote to find out who to attribute it to and found numerous variations: In sports, Ken Griffey Jr., My friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy.
ShepHyken
MAY 23, 2022
(CustomerThink) Your growth at every level — financially, reputationally, professionally, and personally — is superior when customer, employee, and partner experience are managed as a team sport. 3 Common Customer Complaints and How to Address Them by DP Taylor. Follow on Twitter: @Hyken.
ShepHyken
JANUARY 25, 2023
The Selfie Experience is easy to create when you are in an events business, such as a Broadway show or sporting event. It’s about creating an experience that is so good the customer wants a memento, in this case, a photograph. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.
ShepHyken
MARCH 28, 2023
Here’s another example, which has nothing to do with a journey but does have to do with an overload of details that can hurt a sale or erode the customer experience. Some people love a fancy, expensive sports car, while others just want reliable transportation. Follow on Twitter: @Hyken
Expert insights. Personalized for you.
144 
Let's personalize your content