ShepHyken

JUNE 24, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. The post How to Measure Customer Retention appeared first on Shep Hyken.

Customer Retention 168

Customer Retention Measurement How To B2C 168

ShepHyken

MAY 26, 2021

I told him, “I’m customer service speaker and we provide customer service training.” The lesson: Know who your customer is. If you can, plan in advance, do a little homework and spend a couple of minutes (or more) finding out what your customer does. He responded with, “You’re a design firm.”

Sales 146

Sales Customer Service Training Training Customer Service 146

ShepHyken

JULY 22, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. The post Would You Fight to Make Your Customers Happy?

Poor Customer Service 165

Poor Customer Service Customer Service Training Software Sales 165

ShepHyken

JULY 14, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Hence, “One to say YES and two to say NO.”. Follow on Twitter: @Hyken.

How To 170

How To Hotels Hospitality Transportation 170

ShepHyken

FEBRUARY 12, 2020

Do customers love you even when there’s a problem or complaint? Here are six ways to make customers love you no matter what! Become customer-focused. This means that in addition to creating an amazing customer experience, every decision keeps the customer in mind. Are you that good? Be transparent.

Customer Focused 147

Customer Focused B2B Customer Service Training Customers 147

Experience Investigators by 360Connext

JANUARY 28, 2020

Your mission, if you choose to accept it, is to begin at the beginning, build your case, and create a coalition of customer-focused leaders. First, understand the true costs of NOT investing in customer experience. Related: How to Improve Customer Service Training with Simple Metrics.

Customer Journeys 250

Customer Journeys Net Promoter Score ROI Metrics 250

ShepHyken

AUGUST 5, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 161

Customer Service How To Exercises Customer Service Training 161

ShepHyken

JANUARY 15, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Training 156

Training Customer Service Training Exercises Course 156

Vonage

JUNE 23, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Related Posts Create your customer service mantra. Follow on Twitter: @Hyken.

Customer Experience 193

Customer Experience Marketing Advertising Customer Service Training 193

ShepHyken

JANUARY 20, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 161

Customer Service Customer Journeys Exercises Touchpoint 161

ShepHyken

AUGUST 21, 2019

The article made me think about how all businesses should have a “should have” list, especially if you want your customers to have a certain experience. I refer to this list as Customer-Focused Musts. For example, a restaurant’s customer-focused list could (and should!) It’s time—and you must get customer-focused

Customer Experience 129

Customer Experience Insurance Customer Focused Customer Service Training 129

ShepHyken

JULY 15, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Hotels 155

Hotels Customer Service Training Customers Training 155

ShepHyken

MARCH 31, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Get to Know Your Customer Day appeared first on Shep Hyken.

Customer Service Training 155

Customer Service Training Feedback Customers Groups 155

ShepHyken

JUNE 9, 2021

Everybody has angry customers. Some customers are angry because they have a complaint. Whatever the reason, you must know how to handle angry customers. In our customer service training workshops , we provide a number of tactics to manage these difficult customer situations.

Customer Service Training 152

Customer Service Training Customers Training Customer Service 152

ShepHyken

NOVEMBER 4, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 146

Customer Service Training Social Media Customer Service Representative Training 146

ShepHyken

MAY 22, 2019

It’s still an opportunity to listen to the customer, empathize with their problem, give a little sympathy, and then show them how good you and your company are – regardless of whatever the problem is and who is to blame. That’s what the best customer-focused people do. That’s what the best companies do.

Customer Focused 133

Customer Focused Customer Service Training Customers Customer Service 133

ShepHyken

MAY 19, 2021

It helps us keep customer service “front-of-mind” and is a positive way to start a meeting. By the way, this is the same exercise we teach in our customer service training programs. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Meeting 143

Meeting Customer Service Exercises Customer Service Training 143

CloudCherry

AUGUST 22, 2019

His articles have been read in hundreds of publications, and he is the author of Moments of Magic ® , The Loyal Customer , The Cult of the Customer , The Amazement Revolution, Amaze Every Customer Every Time and Be Amazing or Go Home. The post Do you say you want a Revolution? appeared first on CloudCherry.

Travel 150

Travel Customer Service Training Culture Loyalty 150

ShepHyken

AUGUST 11, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Loyalty 173

Loyalty Customers Customer Service Training Retail 173

ShepHyken

JANUARY 22, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 145

Customer Service Training Training Customer Service Sales 145

ShepHyken

JANUARY 27, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 142

Customer Service Training Training Customer Service Meeting 142

ShepHyken

FEBRUARY 23, 2022

Great customer-focused companies make it easy to get information quickly. It might be a Frequently Asked Questions page on the company’s website or a video tutorial that teaches exactly what the customer needs without having to call customer support. They want to get information quickly and easily.

Competitive Advantage 130

Competitive Advantage Customer Focused Customer Service Training Video 130

ShepHyken

JULY 21, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post The Shortest Customer Service Keynote Speech Ever!

Customer Service 174

Customer Service Customer Service Training Customers Video 174

ShepHyken

JANUARY 2, 2019

When your system works, and you have competent people who make good customer-focused decisions, everybody is happy. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. That’s a Win-Wynn! For information, contact 314-692-2200 or www.hyken.com.

Customer Service 132

Customer Service Insurance System Customer Focused 132

ShepHyken

AUGUST 18, 2021

Knowing your customers better than your competition knows them may be the differentiator that earns you their business. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Airlines 173

Airlines Customer Experience Survey Customer Service Training 173

ShepHyken

NOVEMBER 3, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. That’s a valuable formula for any type of business. . Follow on Twitter: @Hyken.

Hospitality 167

Hospitality Customer Experience Hotels Feedback 167

ShepHyken

OCTOBER 6, 2021

Be sure customers know how much you appreciate their business, and how you look forward to serving them again. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Course 167

Course Customer Service Training Customers Customer Service 167

ShepHyken

JUNE 22, 2022

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. In many situations, if not most, intent is more important than perfection. .

Customer Service Training 136

Customer Service Training Training Retail Communication 136

ShepHyken

JUNE 5, 2019

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Walking In Your Customer’s Shoes appeared first on Shep Hyken.

Conference 134

Conference Customer Service Training Customer Focused Customer Experience 134

ShepHyken

JULY 1, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer relationships 163

Customer relationships Self Service Customer Service Training Customers 163

ShepHyken

SEPTEMBER 2, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Does It Matter How You Refer to Your Customers? Follow on Twitter: @Hyken.

Hotels 158

Hotels Connections Customer Service Training Retail 158

ShepHyken

SEPTEMBER 15, 2021

And maybe that idea is so good that customers would pay you for the privilege of doing business with you, even if they don’t have to.? . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. The post Would Customers Pay to Do Business with You?

Hotels 169

Hotels Customer Service Training Retail Customers 169

ShepHyken

SEPTEMBER 9, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 135

Customer Service Training Training Customer Service Customer Expectations 135

ShepHyken

NOVEMBER 20, 2019

Regardless of the definition, trauma is not something you want your customers to experience. This is all about being customer-focused. Whenever you make any kind of change to your product, process, price—anything—you must ask yourself, “How is this going to impact the customer?” Follow on Twitter: @Hyken.

Customer Focused 124

Customer Focused Customer Service Training Employee Experience Customer Experience 124

ShepHyken

SEPTEMBER 8, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Social Media 166

Social Media Customer Service Training Training Customers 166

ShepHyken

JANUARY 5, 2022

BarkBox gave us a perfect example of showing how to use timely proactive communication and personalization to create a better customer experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Customer Experience 174

Customer Experience How To Touchpoint Communication 174

ShepHyken

MAY 12, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus™ customer service training programs , go to www.thecustomerfocus.com. For information, contact 314-692-2200. Follow on Twitter: @Hyken.

Course 166

Course Customer Service Training Retail Examples 166