Customer Focused Customer Service Training Customer Voice Innovation 
ShepHyken
AUGUST 7, 2017
The practice of monitoring the customer voice via social for complaints, praise and feedback is an incredibly effective tool for building on the customer experience and journey. This particular article focuses on the Facebook Messenger chatbot and marketing. The author reached out to 14 experts to get their opinions.
ShepHyken
AUGUST 7, 2017
The practice of monitoring the customer voice via social for complaints, praise and feedback is an incredibly effective tool for building on the customer experience and journey. This particular article focuses on the Facebook Messenger chatbot and marketing. The author reached out to 14 experts to get their opinions.
Expert insights. Personalized for you.
58 
Let's personalize your content