Kayako

NOVEMBER 21, 2018

Make everyone interact with customers. It’s impossible to truly understand the needs and wants of your customers unless you talk to them. However, oftentimes the only teams that interact with customers are customer service/support and sales. Let your employees go through customer service training.

Culture 120

Culture Banking How To Customer Service 120

ShepHyken

AUGUST 7, 2017

In this short article he shares six lessons about customer service he learned from a cheese retailer. It’s all about service, the story, the way people feel when they interact with you and more. How Brands Can Use Social Listening to Improve the Customer Experience by Smadar Landau. Follow on Twitter: @Hyken.

Customer Service 58

Customer Service Social Media Chatbots Ecommerce 58

ShepHyken

AUGUST 7, 2017

In this short article he shares six lessons about customer service he learned from a cheese retailer. It’s all about service, the story, the way people feel when they interact with you and more. How Brands Can Use Social Listening to Improve the Customer Experience by Smadar Landau. Follow on Twitter: @Hyken.

Customer Service 17

Customer Service Social Media Chatbots Ecommerce 17