5 Top Customer Service Articles For the Week of December 14, 2020
ShepHyken
DECEMBER 14, 2020
And, there are some interesting stats and facts included to support his comments. The pandemic is a watershed moment for digital transformation in customer service by Vala Afshar. ZDNet) Service and support channels have been flooded by anxious customers seeking new levels of empathetic, personalized engagement.
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