ShepHyken

SEPTEMBER 30, 2019

The Customer Experience Guide for Today’s Contact Center by CH Consulting Group. (CH CH Consulting Group) CH Consulting Group is proud to present you with our first-ever eBook: The Customer Experience Guide for Today’s Contact Center. It’s “gated” so you’ll have to give them your email address to get access to the publication.

Customer Service 18

Customer Service eBook Contact Center NPS 18

ShepHyken

SEPTEMBER 14, 2020

NobelBiz) Our eBook will take an in-depth look at how trending consumer preferences are actively influencing the contact center space. It’s a short ebook on turning the call center into an experience center. Take a quick read through this short ebook and start thinking in terms of experience versus customer support.

Customer Service 86

Customer Service Net Promoter Score eBook B2B 86

ShepHyken

DECEMBER 23, 2019

At the bottom is an excellent ebook that you can download (free of charge) about one-to-one personalization. Get your customer service ready for the next year with the Customer Service Trends 2020 eBook. My Comment: Another long one to read – an ebook – but worth taking the time to download.

Customer Service 76

Customer Service eBook Trends Tips 76

ShepHyken

APRIL 10, 2017

Companies are embracing customer data as a purposeful way to deliver a personalized experience, which can lead to repeat business. In addition, customer data gives you more insight into trends, what’s working, what’s not and more. You most likely have heard the Nordstrom story of the customer returning a set of tires.

Omni-Channel 80

Omni-Channel Customer Service Self Service eBook 80

Comm100

JUNE 19, 2018

At Disney, one of the most important parts of having a strong customer focus is having a common purpose and a clear brand promise. Recommended for you: [eBook]50 Customer Service Training Activities for Live Chat and Telephone Teams. Free Download] Improve Your Customer Experience: An Action Plan for CX Success.

Contact Center 122

Contact Center Entertainment eBook Culture 122

ShepHyken

OCTOBER 9, 2017

And, no matter how good the product is, if the customer is treated poorly, he/she will move on. My Comment: I’m a big fan of Stella Service and what they do. I refer to them as the consumer reports of the customer service industry. They just released an eBook about motivating your frontline team.

Customer Service 41

Customer Service eBook CRM Customer Service Training 41

ShepHyken

JANUARY 21, 2019

(Copperberg) We’ve put together a brand new eBook with Shep Hyken looking at Excellence in Service! (My My Comment) Last year I flew to Amsterdam to speak on customer service at an industry conference. Just a few days ago I received a short summary of the speech in the form of an ebook. Follow on Twitter: @Hyken.

Customer Service 75

Customer Service eBook Case Study Social Media 75

ShepHyken

JULY 18, 2018

Or it can be something digital like an eBook, special report, or a video. As long as it has some value to the customer – and that there are “no strings attached.”. So, what can you give away that your customers will appreciate? You don’t have to be a big company like a Spotify or Pandora to offer up something free.

Advertising 86

Advertising eBook Tips Customer Service Training 86

ShepHyken

MARCH 13, 2017

Richard Shapiro covers three “sales phases” that can positively impact your customer’s experience. 3 Best Practices to Retain Customers and Stop Churn by Sarah Frazier. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information contact or www.hyken.com.

Social Media 92

Social Media Customer Service Infographics Retail 92

ShepHyken

MARCH 1, 2021

Centrical) This eBook explains how you can make work from home – work. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

Customer Journeys 86

Customer Journeys Customer Service e-support Self Service 86

ShepHyken

DECEMBER 5, 2022

My Comment: Our friends at Centrical have just released an ebook about refining the employee experience (EX). I’ve already mentioned in this Top Five roundup how the employee experience is crucial to the customer experience. The ebook is “gated,” so you will have to fill out the form to download the book.

Customer Service 74

Customer Service Hospitality e-support eBook 74

ShepHyken

MAY 15, 2017

It’s actually an eBook, and it is loaded with great information that you will use. Be sure to share this with others in your organization that could benefit from ideas to build long-term successful relationships with their customers and clients. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 69

Customer Service Airlines eBook Loyalty 69

ShepHyken

JUNE 29, 2020

CustomerGauge) In this eBook, we’ll discuss the four steps within this new model and summarize findings from our white paper that will help you capitalize on customer feedback and grow your bottom line. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Net Promoter Score 13

Net Promoter Score Customer Service Retail eBook 13

ShepHyken

NOVEMBER 21, 2016

My Comment: CustomerGuage has released an “eBook” about the power of NPS (Net Promoter Score). It’s short – about 21 pages with a lot of pictures – but is packed with information you’ll need to know to get the most out of NPS and how to properly survey your customers. It’s worth it. For information contact or www.hyken.com.

Social Media 48

Social Media Net Promoter Score Customer Service Handbook 48

ShepHyken

AUGUST 20, 2018

Go to www.BeConvenient.com to purchase today, and you will have immediate access to the eBook for free. Customers will pay more for convenience. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Then, on the official release date, you will be sent the hardback book.

Self Service 83

Self Service Industry Banking Video 83

ShepHyken

JULY 25, 2016

My Comment: One way to improve the customer experience is to personalize it. If you like this story, you might like the author’s eBook which includes short stories that focus on customer experience. Why You Have Customer Churn and What You Can Do About It by Vanessa Rombaut. For information contact or www.hyken.com.

Omni-Channel 48

Omni-Channel Customer Service B2C eBook 48

ShepHyken

DECEMBER 7, 2020

My Comment: Our friends at Mitel have created a very cool ebook with a fantastic user experience. Titled “The NOW of Work,” the ebook focuses on what’s new in technology, employee communication and motivation, and more. Numerous experts were consulted. When you click on their images, their insights appear.

Customer Service 117

Customer Service Self Service eBook Loyalty Programs 117

ShepHyken

OCTOBER 21, 2019

CustomerGauge) In our latest eBook, we asked some of the top CX experts and influencers to discuss how B2B companies they’ve worked with have revolutionized their customer experience. My Comment: Let’s kick off this week’s Top Five roundup with an eBook that was just released. Why Focus On Customer Experience?

Customer Service 79

Customer Service eBook B2B CRM 79

ShepHyken

DECEMBER 4, 2017

Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions. My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customer service.

Customer Service 0

Customer Service Government Poor Customer Service eBook 0