Customer Focused Customer Service Training Exceptional Customer Service 
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
Vonage
MAY 22, 2017
Beyond satisfactory – and beyond good – is an exceptional customer service. And, according to Nate Spears, the Chief Operations Officer and Co-Founder of ClearSource, exceptional customer service is anything you do beyond that is better than just good. In other words, it meets basic expectations.
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ShepHyken
NOVEMBER 30, 2016
Beyond satisfactory – and beyond good – is an exceptional customer service. And, according to Nate Spears, the Chief Operations Officer and Co-Founder of ClearSource, exceptional customer service is anything you do beyond that is better than just good. In other words, it meets basic expectations.
ShepHyken
FEBRUARY 24, 2020
Once again, it’s the service that is helping to drive their loyalty. While you may or may not be a retailer, the thinking behind their customer-focused solutions is something everyone should study. Customers Flock To Brands That Display Exceptional Customer Service by Athina Mallis.
ShepHyken
AUGUST 31, 2020
The focus on retention starts early in the relationship with the customer. I’ll argue that the goal of getting the customer to come back starts at the very beginning, the first time the customer buys. 5 Steps to Delivering Exceptional Customer Service While Working from Home by Molly Ambrogi Yanson.
ShepHyken
OCTOBER 4, 2021
It starts with something pretty simple, yet powerful: Give Exceptional Customer Service. 8 Rules for the Perfect Customer Service [INFOGRAPHIC] by Alex Tereshchenko. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.
ShepHyken
FEBRUARY 14, 2018
The point is that great customer service makes price less relevant. Three out of four people are willing to pay more for “exceptional” customer service. And what defines “exceptional” customer service? Maybe customers wouldn’t pay double the normal price, but what if they would?
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