ShepHyken

JANUARY 12, 2022

There is a term in the customer service world that is often misused or misunderstood. That term is omnichannel. I have had many conversations with clients about the omnichannel experience, and I’ve even shared content about it with our subscribers in the Shepard Letter and my videos. That’s two channels.

Omni-Channel 80

Omni-Channel Multi-Channel Video Social Media 80

ShepHyken

DECEMBER 12, 2016

This is the first half of 20 “power phrases” that all of your employees should be using for both customers and co-workers. We Asked, Zappos Answered: Tracking Contact Center Metrics, Omni-Channel & Chatbots by Sharpen. Social media ROI, loyalty and the customer experience by Chris Teso.

Omni-Channel 48

Omni-Channel Social Media Customer Service Contact Center 48

ShepHyken

NOVEMBER 14, 2016

Where Customer Service is Failing: Top Priorities For Your Contact Center [Research] by Sharpen. Sharpen) Customer service research: people are less patient; need their omni channel inquiries solved quickly. My Comment: Here is some interesting info on customer support. They want channel guidance.

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Omni-Channel Customer Service Trends Contact Center 48

ShepHyken

MARCH 3, 2019

The future is here, and the customer experience is better because of it. 4 Brands That Mastered the Omnichannel Experience by Erin Ollila. Smarter CX) Take a look at how 4 brands are mastering omnichannel customer experiences across different industries. Some companies do this better than others.

Customer Service 95

Customer Service Omni-Channel Customer Retention Case Study 95

ShepHyken

MARCH 18, 2019

1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. MarTech Advisor) We list 10 customer experience (CX) tips that will establish customer centricity as the core philosophy of your organization and help create a customer-focused environment across your company. Follow on Twitter: @Hyken.

Net Promoter Score 87

Net Promoter Score Customer Service Omni-Channel Customer Centricity 87

ShepHyken

JULY 25, 2016

Each week I read a number of customer service articles from various online resources. The omni-channel strategy for customer service part 1: email by Heerd. Also, if you don’t follow Vala on social media and become a regular reader of his column, you should.

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Omni-Channel Customer Service B2C eBook 48

ShepHyken

JUNE 24, 2019

10 Examples of Great Customer Service by Nextiva. Small Business Trends) To rake up great customer reviews or blow up on social media, it comes down to good ole genuine customer support. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

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Customer Service Poor Customer Service Tips Hotels 114