ShepHyken

FEBRUARY 1, 2021

My Comment: As customers move to accepting the digital experience – and expecting the companies and brands they do business with to provide a good experience – it’s important to understand what customers want. Deep Dive: How Rewards Programs Can Fuel Customer Spending by PYMNTS. Follow on Twitter: @Hyken.

Customer Service 142

Customer Service Rewards Programs B2B Loyalty Programs 142

ShepHyken

JANUARY 26, 2022

He was emailing everyone who is a member of the MyWalgreens rewards program. You must let your customers know you are listening to them! . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. His message was short and to the point. Follow on Twitter: @Hyken.

Survey 124

Survey Rewards Programs Airlines Hotels 124

ShepHyken

JUNE 21, 2021

The Wise Marketer) Too many reward programs solely focus on the points, rather than on the rewards their points or miles make possible. And without rockin’ rewards, the points are without meaning. Do your rewards hit the “must-have” mark that turns casual customers into brand fans? by Tom Ryan.

Rewards Programs 82

Rewards Programs Customer Service Loyalty Programs Loyalty 82

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. This is Where Rewards Programs Lose Most of Their Members by Jenn McMillen. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13

ShepHyken

SEPTEMBER 9, 2019

When Loyalty Rewards Expire, So Does A Customer’s Loyalty by Dan Gingiss. Forbes) Rewards programs can be lucrative for loyal customers, but when companies add lots of rules and restrictions to a loyalty program, it can actually have the opposite effect. Follow on Twitter: @Hyken.

Customer Service 96

Customer Service Loyalty Programs Loyalty Rewards Programs 96

ShepHyken

NOVEMBER 26, 2018

Customer Retention Made Easy by Samir Palnitkar. The Wise Marketer) Companies are realizing the importance of focusing on their repeat customers and designing special loyalty rewards program exclusively for this category of customers. There a lesson or two you’ll get from them as well.

Customer Service 84

Customer Service Airlines Employee Engagement Rewards Programs 84

ShepHyken

OCTOBER 11, 2021

What’s interesting is that the Champions category more than doubled from 6% to 14%, which tells me more companies see the benefit of customer experience. Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? I’ve said this many times before: Customer service is not a department.

Customer Service 74

Customer Service Hospitality Rewards Programs Self Service 74