ShepHyken

JANUARY 14, 2019

(cp2experience) I have framed all my top tips around the benefits to customers (and employees) and identified how technology can support the delivery of an enhanced, competitively distinct customer experience. My Comment: Here’s a list of ten strong tips to help you and your organization become more customer focused.

Customer Journeys 100

Customer Journeys Customer Service eBook Sports 100

ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. I Googled the quote to find out who to attribute it to and found numerous variations: In sports, Ken Griffey Jr., Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Entertainment 95

Entertainment Sports Customer Service Training Training 95

ShepHyken

AUGUST 2, 2017

They are good customers, too. Realizing my purchase was small, I commented, “Maybe next time I’ll see a sport coat or suit I like.” The salesperson smiled and said, “If I had 500 customers just like you, I’d be the happiest salesperson in the store.” The post Which Customers Do You Want to Keep?

Sports 166

Sports Customer Service Training Customers Connections 166

ShepHyken

MARCH 21, 2018

Although your problems may not include a minor injury at a sporting event, it goes to show that every crisis is an opportunity. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com.

How To 54

How To Sports Customer Service Training System 54

ShepHyken

MAY 30, 2018

Questioning the “why” behind the “what,” you get a better understanding of what’s driving decisions, and as a result, can create a better customer experience. Why does a person want a fancy red sports car? It might be congruent with the customer’s lively personality. What’s driving that desire? Is all they want transportation?

Transportation 98

Transportation Conference Sports Customer Service Training 98

ShepHyken

JANUARY 25, 2023

The Selfie Experience is easy to create when you are in an events business, such as a Broadway show or sporting event. It’s about creating an experience that is so good the customer wants a memento, in this case, a photograph. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Sports 82

Sports Social Media Customer Service Training Video 82

ShepHyken

MAY 23, 2022

(CustomerThink) Your growth at every level — financially, reputationally, professionally, and personally — is superior when customer, employee, and partner experience are managed as a team sport. 3 Common Customer Complaints and How to Address Them by DP Taylor. Follow on Twitter: @Hyken.

Customer Service 66

Customer Service Sports Tips Customer Service Training 66

ShepHyken

AUGUST 29, 2016

Entrepreneur) Kuiu sells high-end apparel and equipment designed for fit hunters who are serious about their sport. My Comment: This interesting article is actually a case study of a successful company and how they connect (and do much more) with their customers. Kuiu is a hunting gear company that has a customer focused culture.

Net Promoter Score 0

Net Promoter Score Customer Service Infographics Contact Center 0

ShepHyken

MARCH 28, 2023

Here’s another example, which has nothing to do with a journey but does have to do with an overload of details that can hurt a sale or erode the customer experience. Some people love a fancy, expensive sports car, while others just want reliable transportation. Follow on Twitter: @Hyken

Transportation 66

Transportation Sports Customer Service Training Customers 66

ShepHyken

JUNE 13, 2022

CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 71

Customer Service Sports Customer Journeys Government 71

ShepHyken

JULY 20, 2016

Yellow mustard, sweet green pickle relish, onion, tomato wedges, pickle spear, sport peppers and celery salt. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

Competitive Advantage 48

Competitive Advantage Sports Customer Service Training Training 48

ShepHyken

AUGUST 2, 2017

They are good customers, too. Realizing my purchase was small, I commented, “Maybe next time I’ll see a sport coat or suit I like.” The salesperson smiled and said, “If I had 500 customers just like you, I’d be the happiest salesperson in the store.” For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Sports 54

Sports Customer Service Training Customers Connections 54

ShepHyken

MARCH 31, 2018

Regardless of the reason, responding the right way can springboard your customer service reputation. My friend and colleague, Jay Baer says, “Social media turns customer service into a spectator sport.” When your customer makes a “public complaint,” the world is watching to see how you respond.

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Social Media Self Service Customer Service Marketing 90