ShepHyken

APRIL 28, 2021

This is a great customer service training lesson. So, he calls the dealership’s customer service number, which was actually a support center for all of that brand’s dealerships in the U.S. Maybe call for an Uber or help find some other form of transportation to get her customer home safely.

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Transportation Customer Service Training Exercises Training 174

ShepHyken

JULY 14, 2021

You can take a cab, take an Uber or lift, or we’re happy to call a private service and arrange for your transportation.”. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. The better answer is to say, “There are three options to get you to the hotel.

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How To Hotels Hospitality Transportation 171

ShepHyken

JANUARY 19, 2022

But what I want to share now is the example of a surprise that came from a most unlikely source, the TSA, as in Transportation Security Administration. . If a TSA employee inspecting luggage can surprise a passenger, it shouldn’t be hard for you to find ways to deliver small surprises to your customers. . Follow on Twitter: @Hyken.

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Transportation Customer Service Training Course Customer Service 134

ShepHyken

FEBRUARY 26, 2020

If you travel, you know about the potentially long TSA (Transportation Security Administration) security lines. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

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Customer Experience How To Transportation Travel 119

ShepHyken

MAY 30, 2018

Questioning the “why” behind the “what,” you get a better understanding of what’s driving decisions, and as a result, can create a better customer experience. Is all they want transportation? It might be congruent with the customer’s lively personality. Solve Your Customers’ Problems appeared first on Shep Hyken.

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Transportation Conference Sports Customer Service Training 98

ShepHyken

MAY 1, 2017

So when a several big brands in the beverage, transportation, banking and airline industries were suddenly in the global media hot seat, we had a laugh and productive conversations behind the scenes. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 86

Customer Service Social Media Retail Transportation 86

ShepHyken

MARCH 28, 2023

Here’s another example, which has nothing to do with a journey but does have to do with an overload of details that can hurt a sale or erode the customer experience. Some people love a fancy, expensive sports car, while others just want reliable transportation. Follow on Twitter: @Hyken

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Transportation Sports Customer Service Training Customers 66