ShepHyken

JANUARY 14, 2019

(cp2experience) I have framed all my top tips around the benefits to customers (and employees) and identified how technology can support the delivery of an enhanced, competitively distinct customer experience. My Comment: Here’s a list of ten strong tips to help you and your organization become more customer focused.

Customer Journeys 98

Customer Journeys Customer Service eBook Sports 98

ShepHyken

OCTOBER 21, 2019

CustomerGauge) In our latest eBook, we asked some of the top CX experts and influencers to discuss how B2B companies they’ve worked with have revolutionized their customer experience. My Comment: Let’s kick off this week’s Top Five roundup with an eBook that was just released. Why Focus On Customer Experience?

Customer Service 79

Customer Service eBook B2B CRM 79

ShepHyken

SEPTEMBER 27, 2021

This free eBook, which does not require you to share your name or email address, is an outstanding look at how major brands are creating an excellent customer experience. Download and read this eBook. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Journeys 20

Customer Journeys Customer Service Social Media eBook 20

ShepHyken

DECEMBER 23, 2019

At the bottom is an excellent ebook that you can download (free of charge) about one-to-one personalization. Get your customer service ready for the next year with the Customer Service Trends 2020 eBook. My Comment: Another long one to read – an ebook – but worth taking the time to download.

Customer Service 76

Customer Service eBook Trends Tips 76

ShepHyken

SEPTEMBER 14, 2020

NobelBiz) Our eBook will take an in-depth look at how trending consumer preferences are actively influencing the contact center space. It’s a short ebook on turning the call center into an experience center. Take a quick read through this short ebook and start thinking in terms of experience versus customer support.

Customer Service 86

Customer Service Net Promoter Score eBook B2B 86

ShepHyken

APRIL 5, 2021

12 Customer Experience Stats Show Why Resolving Channel Silos Is Crucial Today by Medallia. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

Customer Service 127

Customer Service Self Service Contact Center Tips 127

ShepHyken

SEPTEMBER 30, 2019

The Customer Experience Guide for Today’s Contact Center by CH Consulting Group. (CH CH Consulting Group) CH Consulting Group is proud to present you with our first-ever eBook: The Customer Experience Guide for Today’s Contact Center. It’s “gated” so you’ll have to give them your email address to get access to the publication.

Customer Service 18

Customer Service eBook Contact Center NPS 18

Inbenta

MARCH 13, 2023

By ChatGPT’s estimates, that is equivalent to around 30 billion eBooks. For now, Conversational AI designed for these specific customer-focused use cases are being deployed daily by businesses across the globe with positive results. The data used to train ChatGPT is also impressive — 45 terabytes of text data.

Chatbots 111

Chatbots eBook Tools Training 111

Beyond Philosophy

MAY 23, 2016

Needless to say, they failed to address my frustration at feeling undervalued by them as a customer. They are not a customer-focused operation. Telecoms continue to fail to focus on the customer. As Customer Experience consultants, we see this kind of behavior all the time, in many different industries.

Customer Centricity 112

Customer Centricity Consulting eBook Leadership 112

ShepHyken

APRIL 10, 2017

Companies are embracing customer data as a purposeful way to deliver a personalized experience, which can lead to repeat business. In addition, customer data gives you more insight into trends, what’s working, what’s not and more. You most likely have heard the Nordstrom story of the customer returning a set of tires.

Omni-Channel 80

Omni-Channel Customer Service Self Service eBook 80

ClientSuccess

FEBRUARY 1, 2021

By tracking customer projects in your new customer success platform, your team should be able to make these decisions effectively and efficiently. Can we use this platform to manage customers throughout their entire account relationship? Webinar: Delivering Customer Success at Scale.

Software 104

Software Customer Success Effort Score eBook 104

Beyond Philosophy

JANUARY 8, 2018

The danger is that relabeling positions or projects without revamping the experience to have a customer focus creates the perception that Customer Experience efforts are ineffective. Sign up to our new podcast, The Intuitive Customer , and get a FREE ebook! However, they are not doing anything different than in the past.

Trends 125

Trends eBook System Conference 125

ShepHyken

JANUARY 21, 2019

(Copperberg) We’ve put together a brand new eBook with Shep Hyken looking at Excellence in Service! (My My Comment) Last year I flew to Amsterdam to speak on customer service at an industry conference. Just a few days ago I received a short summary of the speech in the form of an ebook. Follow on Twitter: @Hyken.

Customer Service 74

Customer Service eBook Case Study Social Media 74

ShepHyken

OCTOBER 9, 2017

And, no matter how good the product is, if the customer is treated poorly, he/she will move on. I refer to them as the consumer reports of the customer service industry. They just released an eBook about motivating your frontline team. It takes both. How to Build a Happier, More Motivated Front-Line Team by StellaService.

Customer Service 41

Customer Service eBook CRM Customer Service Training 41

ShepHyken

OCTOBER 4, 2017

This week is National Customer Service Week. To help celebrate, I’m offering a free Amazon eBook of Be Amazing or Go Home ( Available from Amazon ). Happy Customer Service Week! Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. One day my assistant came in late.

Customer Service 122

Customer Service eBook Customer Service Training Customers 122

SurveyGizmo

NOVEMBER 11, 2021

Please download our CX Predictions for 2022 ebook for our full report. With more people confined to their homes this past year and more reliant than ever on digital tools, customer expectations for a friction-less experience have risen. This is part 5 in a 5-part series. We were living B2C lives where purchases were only a click away.

B2C 98

B2C B2B Self Service e-support 98

Comm100

JUNE 19, 2018

At Disney, one of the most important parts of having a strong customer focus is having a common purpose and a clear brand promise. Recommended for you: [eBook]50 Customer Service Training Activities for Live Chat and Telephone Teams. Free Download] Improve Your Customer Experience: An Action Plan for CX Success.

Contact Center 108

Contact Center Entertainment eBook Culture 108

BirdEye

OCTOBER 16, 2020

Here are a few stats that show customer experience is crucial in today’s environment. 65% of customers find a positive experience with a brand to be more influential than great advertising. 67% of customers say their standard for good experiences are higher than they’ve ever been. . Download the eBook below.

Strategy 98

Strategy Customer Experience eBook Tips 98

ShepHyken

JULY 18, 2018

Or it can be something digital like an eBook, special report, or a video. As long as it has some value to the customer – and that there are “no strings attached.”. So, what can you give away that your customers will appreciate? You don’t have to be a big company like a Spotify or Pandora to offer up something free.

Advertising 86

Advertising eBook Tips Customer Service Training 86

ClientSuccess

JANUARY 25, 2021

And, for as much as you work to make customer success an organization-wide effort, your department leaders and/or executives are most likely the ones spearheading this initiative, leaving CSMs themselves free to deal with customer-focused tasks. Actionable ways to bridge the gap between customer success and marketing.

Customer Retention 81

Customer Retention Customer Success Marketing Case Study 81

ShepHyken

MARCH 13, 2017

Richard Shapiro covers three “sales phases” that can positively impact your customer’s experience. 3 Best Practices to Retain Customers and Stop Churn by Sarah Frazier. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information contact or www.hyken.com.

Social Media 92

Social Media Customer Service Infographics Retail 92

ClientSuccess

JANUARY 12, 2022

This is why establishing an executive sponsor program is critical to customer success – with an executive or team leader on your team working directly as an advocate for your customers, it’s easier to get more done both on the product side and on the customer success side. Design your engagement strategy.

Customer Success 75

Customer Success eBook Leadership Measurement 75

Comm100

JANUARY 25, 2018

How satisfied are you that our management is customer-focused? Free Download] Improve Your Customer Experience: An Action Plan for CX Success. This eBook walks you through a step-by-step plan for CX success with a ready-to-use customer experience mapping template. Very satisfied. Dissatisfied. Very dissatisfied.

Customer Satisfaction 116

Customer Satisfaction B2B Survey How To 116

ClientSuccess

JULY 6, 2022

Getting creative with your customers, giving them new ways to engage with each other and with your organization, and delivering unique customer experiences is the mark of a truly modern, customer-focused organization. . Webinar: Whoever Keeps the Most Customers Wins. Toolkit: How To Build Customer Loyalty.

Loyalty Programs 79

Loyalty Programs Loyalty eBook Conference 79

ClientSuccess

DECEMBER 4, 2018

Understanding and recognizing where your team stands in regards to the larger company as a whole can help position customer success to the team and lay the groundwork for a customer-focused culture. Here is a great eBook and guide for building your customer success KPIs. Develop and Spread Your Message.

Customer Success 63

Customer Success eBook Culture Meeting 63

ClientSuccess

OCTOBER 12, 2022

In today’s modern SaaS landscape, customer-focused teams constantly look for new ways to innovate and grow. You can learn more about finding the right customer success solution for your organization here and check out these related resources: . Webinar: Designing the Playbooks to Power Your Customer Journey. Start Here!

Software 76

Software Customer Success eBook Metrics 76

ClientSuccess

JANUARY 11, 2023

By incorporating these principles into your customer success strategy, you can ensure that every member of your team is collaborating towards a common goal: delighting customers and achieving success. The Golden Rule as the Standard for Customer Success. But what does that have to do with customer success? In fact, a lot.

Customer Success 80

Customer Success eBook Loyalty Conference 80

ShepHyken

MARCH 1, 2021

Centrical) This eBook explains how you can make work from home – work. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. Follow on Twitter: @Hyken.

Customer Journeys 85

Customer Journeys Customer Service e-support Self Service 85

ShepHyken

DECEMBER 5, 2022

My Comment: Our friends at Centrical have just released an ebook about refining the employee experience (EX). I’ve already mentioned in this Top Five roundup how the employee experience is crucial to the customer experience. The ebook is “gated,” so you will have to fill out the form to download the book.

Customer Service 73

Customer Service Hospitality e-support eBook 73

ClientSuccess

NOVEMBER 2, 2020

Hosted by five-time Chief Customer Officer Jeanne Bliss, the Human Duct Tape podcast is the best of both worlds: engaging podcast and customer success strategy. The Customer Success Community online forum. Here are some additional resources from ClientSuccess : The Customer Success Webinar Series. Customer Success eBooks.

Resources 70

Resources Customer Success Chief Customer Officer eBook 70

ShepHyken

MAY 15, 2017

It’s actually an eBook, and it is loaded with great information that you will use. Be sure to share this with others in your organization that could benefit from ideas to build long-term successful relationships with their customers and clients. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 69

Customer Service Airlines eBook Loyalty 69

ClientSuccess

SEPTEMBER 27, 2018

Instead of simply passing new customers off to a Customer Success Manager (CSM) to deal with after a sale is completed, organizations are realizing the benefits of having a strong customer-focused strategy in every department , from sales and marketing to finance and product.

Trends 74

Trends Customer Success Effort Score ROI 74

ClientSuccess

DECEMBER 7, 2020

Managing account project plans with a dedicated customer success platform shows your customers that your team is serious and dedicated to delivering a high level of service – and that your organization is worthy of a customer-focused reputation. Toolkit: Customer Success Metrics Toolkit. Want to learn more?

Software 65

Software Customer Success eBook Metrics 65

ChurnZero

JANUARY 8, 2021

So, here’s our watchlist of Customer Success leaders to follow in 2021 – a year that’s bound to be marked by its own unique struggles and successes, as well as the cementing of Customer Success in the C-suite. . Staci Satterwhite, Chief Customer Officer, Khoros. Follow Charlie on LinkedIn. .

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

Centercode

MARCH 4, 2021

In our experience, high-performing products are the result of this real-world, customer-focused mindset. It’s also one that pushes the results of customer testing throughout the product development life cycle. See our industry use cases and our list of satisfied customers in our ebook, Making Good Technology Great.

Report 81

Report Consumers How To eBook 81

ShepHyken

JUNE 29, 2020

CustomerGauge) In this eBook, we’ll discuss the four steps within this new model and summarize findings from our white paper that will help you capitalize on customer feedback and grow your bottom line. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Net Promoter Score 13

Net Promoter Score Customer Service Retail eBook 13

Quadient

FEBRUARY 15, 2022

Our new ebook, The essential checklist for Customer Journey Mapping , was co-written with the author of How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer-Focused Change and founder of cutting-edge CX consultancy, Heart of the Customer , Jim Tincher.

Customer Journeys 59

Customer Journeys Fashion Touchpoint eBook 59