Verint

AUGUST 17, 2017

Solutions such as gamification, communities, robotics, and highly flexible workforce management software can help make life easier for customer service executives, and more satisfying for customer service agents, in the years ahead.

Contact Center 30

Contact Center Employee Engagement Engagement Gamification 30

ClearAction

NOVEMBER 21, 2015

Silos are exhausting for customers and employees alike, causing distrust, low morale, and churn. After restructuring – which is essential to prevent cynicism from lipstick on a pig — add gamification to stimulate transformation from old habits to a new way of life. Customer Experience for the Future: Context is King.

Customer Experience 48

Customer Experience Gamification ROI Customer Experience Management 48

Verint

MARCH 19, 2018

Gamification: functional and fun. It was a fun challenge that brought us together as a team to accomplish something faster than if we’d attempted it as individuals. This brings me to the thought of communities and how similar the experiences and end results are. This was going to be fun, and we were all in it to win it.

Self Service 33

Self Service Gamification Contact Center Exercises 33

ProProfs Chat

JUNE 30, 2020

He helps customer service teams unlock their unimaginable potential. This customer service culture handbook is a step-by-step guide for its readers to create a customer-focused culture in the company. How to Revolutionize Customer Employee Engagement with Big Data and Gamification. Uncommon Service.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Verint

NOVEMBER 27, 2017

Customers appreciate this kind of convenience that is so clearly tailored to the way they like to communicate. The trend toward using more photos, graphics and gamification techniques is a good one, but proceed carefully. Structure your survey to prevent bias. I recently saw a survey that used photos as buttons.

Survey 32

Survey Gamification Feedback Guidelines 32

SurveySparrow

MARCH 21, 2023

Here’s how you can make your employees provide the best experience for your prospective customers: Make sure they are always taught to be empathetic to customers. You must treat your employees right, which will surely reflect how the former will treat your customers. Increase engagement with the help of gamification.

B2B 52

B2B Customer Journeys Customer Experience B2C 52

SurveySensum

SEPTEMBER 5, 2023

This is how they elevate and deliver the best customer experience via feedback. By gamification. Customer Health Score: It assesses the overall health and satisfaction of your customers, helping you identify potential issues and opportunities to enhance their experience, ultimately contributing to SaaS success.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

Verint

JANUARY 8, 2018

Verint’s Ryan Hollenbeck, senior vice president, global marketing, recently spoke with Saddletree Research’s Paul Stockford for Contact Center Pipeline about the major trends in customer engagement for 2018. More than ever, the customer engagement center has become a focal point for automation and shared intelligence.

Trends 33

Trends Engagement Contact Center Customer Engagement 33