Blake Morgan

DECEMBER 30, 2024

Bashar Wali , Founder and CEO of This Assembly and Practice Hospitality, brings leadership experience from Starwood, Grand Heritage, and Provenance Hotels. She is a customer experience futurist and author of three books on customer experience. ” To learn more visit www.8CXLaws.com. 8CXLaws.com.

Guest Experience 69

Guest Experience Hotels Hospitality Entertainment 69

ShepHyken

JANUARY 25, 2021

The author focuses on retail, but I see this way of thinking working for just about every type of business. 5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. This is an excellent article that showcases five ways to create the perfect guest experience. How will CX evolve in 2021?

Customer Service 162

Customer Service Guest Experience Loyalty Programs Hospitality 162

Blake Morgan

JULY 11, 2023

Noha Abdalla, Chief Marketing Officer at Choice Hotels International, Inc, says data is the cornerstone of the brand’s customer experience. Choice Hotels is recognized for knowing its customers incredibly well and providing a consistent guest experience, which comes from having reliable data.

Customer Focused 45

Customer Focused Data Strategy Hotels 45

ShepHyken

OCTOBER 3, 2016

He’s constantly trying new ideas and pushing the envelope to achieve better experiences for both his employees and guests. Now he turns to wearable technology (the Apple Watch) to take the guest experience to the next level. 15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko.

Airlines 125

Airlines Customer Service Infographics Customer Retention 125

ShepHyken

FEBRUARY 25, 2019

Today’s customers expect trust, and as the author states, it “has become the indispensable connective tissue between brands and customer loyalty.”. How teaching your employees to provide great guest experiences increases sales by Alyssa Hanson . It’s what can keep you in business! Follow on Twitter: @Hyken.

Customer Service 91

Customer Service Guest Experience B2B B2C 91

CSM Magazine

SEPTEMBER 28, 2016

A strong Disney principle is that cast members should treat each other as they would a guest. The Disney formula for success is: “A quality guest experience + a quality cast experience + quality business practices = the future.”. ” That is true in customer focused companies and not in others.

Customer Focused 40

Customer Focused Company Airlines Culture 40

ShepHyken

SEPTEMBER 24, 2018

Tom Reilly Training) Hilton is known for their award-winning guest experience. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

Customer Service 92

Customer Service Contact Center B2B Guest Experience 92