Blake Morgan

DECEMBER 30, 2024

The hospitality industry in 2024 continues to prioritize emotional connections and guest well-being as key differentiators, with U.S. She is a customer experience futurist and author of three books on customer experience.

Guest Experience 69

Guest Experience Hotels Hospitality Entertainment 69

ShepHyken

JANUARY 25, 2021

The author focuses on retail, but I see this way of thinking working for just about every type of business. 5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. My Comment: I believe that every company – in any industry – could do well to have a “hospitality mentality.”

Customer Service 163

Customer Service Guest Experience Loyalty Programs Hospitality 163

ShepHyken

OCTOBER 3, 2016

But he’s also at the forefront of hospitality industry trends, eliminating tipping at most of his restaurants and offering paid parental leave company-wide. Now he’s bringing the Apple Watch into his rebooted Union Square Cafe in Manhattan to level up on customer service in some unexpected ways. Bold words, yes, and I stand by them.)

Airlines 125

Airlines Customer Service Infographics Customer Retention 125

Blake Morgan

JULY 11, 2023

Noha Abdalla, Chief Marketing Officer at Choice Hotels International, Inc, says data is the cornerstone of the brand’s customer experience. Choice Hotels is recognized for knowing its customers incredibly well and providing a consistent guest experience, which comes from having reliable data.

Customer Focused 45

Customer Focused Data Strategy Hotels 45

InMoment XI

SEPTEMBER 25, 2024

With over 2,700 categories, 100 restaurant topics, 200 hotel topics, and nine languages, Revinate gives their clients the ability to measure consumer sentiment in critical categories, such as rooms, staff, service, and food.

Data 195

Data Social Media Net Promoter Score Analysis 195

Experience Investigators by 360Connext

JULY 16, 2019

One day of customer experience discussion does not make a customer-focused company. How often do you discuss customer experience strategy in your regular communications to employees? Your employees need to hear about your customer experience mission in ways that relate to them and their everyday lives.

Strategy 110

Strategy Customer Experience How To Customer Journeys 110