CSM Magazine

AUGUST 22, 2024

Shangri-La has been ranked as Singapore’s top customer service provider in a new survey conducted by The Straits Times and Statista. The survey evaluated customer service across various sectors, with over 5,500 respondents participating. Other notable performers in the top 10 list include Parkroyal Collection at No.

Hotels 52

Hotels Customer Service Airlines Transportation 52

Blake Morgan

JULY 11, 2023

          A company as large as Choice Hotels, with more than 7,000 locations worldwide, is bound to have a huge amount of data. But how do you ensure data is used to improve and bolster the customer experience? But Noha understands that customer data is continually evolving.

Customer Focused 45

Customer Focused Data Strategy Hotels 45

CSM Magazine

AUGUST 22, 2024

Shangri-La has been ranked as Singapore’s top customer service provider in a new survey conducted by The Straits Times and Statista. The survey evaluated customer service across various sectors, with over 5,500 respondents participating. Other notable performers in the top 10 list include Parkroyal Collection at No.

Survey 52

Survey Customer Service Airlines Hotels 52

ShepHyken

JANUARY 25, 2021

The author focuses on retail, but I see this way of thinking working for just about every type of business. 5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. ” That’s why I’m drawn to articles with lessons from the hotel and restaurant industries. Follow on Twitter: @Hyken.

Customer Service 162

Customer Service Guest Experience Loyalty Programs Hospitality 162

InMoment XI

SEPTEMBER 25, 2024

With over 2,700 categories, 100 restaurant topics, 200 hotel topics, and nine languages, Revinate gives their clients the ability to measure consumer sentiment in critical categories, such as rooms, staff, service, and food.

Data 195

Data Social Media Net Promoter Score Analysis 195

ShepHyken

AUGUST 1, 2022

Linkedin Pulse) The Ritz-Carlton Hotel Company carries an experience excellence mystique. Inspired by the company’s namesake, Cesar Ritz (who said “the customer is always right”), the brand continues to be synonymous with luxurious and nurturing guest experiences. Follow on Twitter: @Hyken.

Customer Service 74

Customer Service B2C B2B Guest Experience 74

CX University

JULY 31, 2024

The retail sector provides a clear example of the importance of ‘everyone’ in Customer Experience (CX). Consider any retail establishment – department stores, specialty shops, restaurants, hotels, or airlines – and it’s evident that thousands of employees who interact with customers are essential in delivering the promised experiences.

Chief Customer Officer 52

Chief Customer Officer Culture Policies Retail 52