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He’s constantly trying new ideas and pushing the envelope to achieve better experiences for both his employees and guests. Now he turns to wearable technology (the Apple Watch) to take the guestexperience to the next level. 15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko.
One day of customerexperience discussion does not make a customer-focused company. How often do you discuss customerexperience strategy in your regular communications to employees? The link between the idea of customerexperience and the execution of it must be stronger than we think it does.
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